Healthcare Support Specialist

2 weeks ago

Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Overview

POSITION SUMMARY

A Healthcare Support Specialist is responsible for performing a variety of administrative and clinical tasks under the supervision of a licensed physician. The role encompasses essential functions that contribute to the efficient operation of the medical office and the well-being of patients.

KEY RESPONSIBILITIES

  • Identify yourself as a Healthcare Support Specialist by wearing a name badge at all times while on duty.
  • Under the direct supervision of a licensed physician, the following clinical responsibilities may be undertaken:
  • Provide basic healthcare services or medical treatments.
  • Apply dressings, bandages, or splints as needed.
  • Evaluate patients' physical conditions to assist in diagnosis or treatment.
  • Support healthcare providers during medical procedures.
  • Collect biological samples from patients for testing.
  • Conduct diagnostic assessments to evaluate patient health.
  • Manage prescription refills or authorizations.
  • Dispose of biomedical waste according to established standards.
  • Communicate technical medical information to patients effectively.
  • Administer medications and perform non-intravenous injections.
  • Interview patients to gather necessary medical information.
  • Maintain inventory of medical supplies and equipment.
  • Operate medical devices and equipment proficiently.
  • Perform general office tasks, including administrative duties.
  • Prepare medical instruments or equipment for clinical use.
  • Organize patient treatment areas for efficient use.
  • Prepare medical billing information as directed.
  • Document vital statistics and other health-related information accurately.
  • Schedule patient appointments and procedures as required.
  • Clean patient rooms and medical equipment as necessary.
  • Record all patient interactions in the electronic medical record system.
  • Understand the limitations of the role as a Healthcare Support Specialist.
  • Perform additional duties as assigned.

CORPORATE CULTURE RESPONSIBILITIES

  • Adhere to established corporate and departmental policies and procedures.
  • Participate in all required corporate and departmental training sessions.
  • Uphold the values and vision of the organization.
  • Comply with corporate culture responsibilities.
  • Execute other assigned duties with a positive attitude.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • High school diploma or GED is the minimum educational requirement.
  • Must possess and maintain Healthcare Provider Basic Life Support (CPR and AED) certification.
  • Must hold and maintain Medical Assistant (MA) certification/registration or an equivalent medical/clinical certification from an accredited organization.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Exhibit strong customer service skills and interpersonal abilities.
  • Demonstrate attention to detail and excellent verbal and written communication skills.
  • Possess integrity and character, with a commitment to positively impacting patients and colleagues.
  • Ability to collaborate effectively with staff at all organizational levels.
  • Proficient in computer applications, including MS Office, with a typing speed of at least 40 words per minute preferred.
  • Fluent in English, both written and spoken.
  • Ability to communicate with individuals from diverse socio-economic backgrounds.
  • Demonstrate active listening skills and the ability to ask relevant questions.
  • Maintain a professional demeanor while respecting patient privacy.
  • Effectively prioritize multiple tasks in a fast-paced environment.

PHYSICAL REQUIREMENTS

  • Ability to lift, carry, push, or pull up to 25 pounds occasionally.
  • Occasional standing or walking, with activity up to 50% of the time.
  • Frequent keyboarding and dexterity, with activity up to 50% of the time.
  • Capability to focus on a computer screen for extended periods.
  • Ability to perform repetitive hand and finger motions.
  • Mobility to work in various positions (standing, sitting, bending, and walking) for extended periods.
  • Effective verbal communication skills are essential.
  • Ability to see and hear effectively is required.

EMOTIONAL REQUIREMENTS

  • Exhibit stable work behaviors consistently.
  • Possess adequate coping skills to manage stress.
  • Maintain professionalism and composure under pressure.

WORK ENVIRONMENT

  • Clinical back-office setting.
  • Frequent interruptions in daily functions and schedules.
  • Availability to assist customers and staff throughout the day.
  • Willingness to work extended hours as needed to meet departmental demands.

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