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Veteran Support Eligibility Coordinator

2 months ago

Pensacola, Florida, United States Insight Global Full time

Essential Skills and Qualifications *


• Strong focus on customer service


• Exceptional organizational abilities and meticulous attention to detail


• Outstanding communication and interpersonal skills


• Ability to build rapport with clients experiencing homelessness


• Proficient in computer applications, including Microsoft Office and Client Management Systems


• Valid driver's license, dependable transportation, and proof of insurance


• Completion of background checks, including criminal history, drug screening, and TB testing

Preferred Skills and Qualifications


• Bachelor's degree in social work or a related discipline is preferred


• Military background is a plus

Position Overview *

Insight Global is seeking a qualified Eligibility Specialist to become part of a dedicated team focused on delivering comprehensive support and services to veterans in need. The organization's mission is to empower veterans to lead fulfilling lives by providing assistance with housing, healthcare, employment, and other vital services. The Eligibility Specialist will conduct client screenings and intakes while offering administrative support for the Priority Veteran program, which provides Homeless Prevention and Rapid Re-housing services to eligible Veteran families.

Key Responsibilities:


• Act as the primary point of contact for Veterans seeking housing assistance


• Oversee the Priority Veteran intake line, responding to calls from Veterans and referring them to appropriate providers


• Conduct preliminary screenings of potential clients via phone or in-person to assess program eligibility and connect ineligible clients with community resources


• Promptly follow up on all client inquiries and return voicemails


• Clearly communicate the details of the Priority Veteran program to prospective clients and the community


• Ensure accurate documentation of pre-screenings in Service Point


• Collect necessary documentation from veterans and perform eligibility assessments in accordance with grant guidelines


• Schedule client intakes and prepare necessary intake packets and materials


• Maintain awareness of additional resources available to veterans


• Exhibit comprehensive knowledge of the PV and SSVF program guidelines and veteran homelessness


• Perform other related duties as assigned

Work Environment:


• Standard office setting with occasional after-hours or weekend work and travel as needed


• Travel is a requirement of the position

Compensation: $21.15/hr