Manager of Staff Services I
1 week ago
Position Overview
The State Teachers' Retirement System is looking for a dedicated professional to fill the role of Staff Services Manager I (Specialist). This position is crucial within the organization, focusing on the development and delivery of educational services tailored for our members, employers, and internal staff. The primary aim is to ensure that all stakeholders receive timely and precise information to facilitate informed decisions regarding their retirement benefits.
Key Responsibilities
Under the guidance of the Member Service Center Manager, the Staff Services Manager I will act as the Assistant Manager and Defined Contribution specialist. This role encompasses a wide range of complex operational tasks within the Member Service Center. The successful candidate will demonstrate strong leadership, discretion, and initiative in resolving issues independently.
Essential Qualifications
- Proven leadership experience.
- Ability to foster positive and collaborative relationships with colleagues and stakeholders.
- Exceptional interpersonal skills that promote effective communication across all levels.
- Knowledge of pension and benefits programs, including defined contribution plans.
- Capability to manage change and support team members through transitions.
- Strong verbal and written communication skills.
- Analytical and research proficiency.
- Experience in public speaking and conducting presentations.
- Ability to facilitate workshops and training sessions.
- Team-oriented mindset with the ability to work across various divisions.
Compensation and Benefits
Employees may be eligible for annual salary increases based on performance evaluations. This position may also include supervisory responsibilities in the future.
Work Environment
This role supports a hybrid work model, combining in-office and remote work options, allowing for flexibility in the work schedule.
Application Process
Interested candidates are required to submit a Statement of Qualifications alongside the standard application. This document will serve as the initial evaluation of qualifications, and those who meet the criteria will be invited for an interview.
Background Requirements
A background investigation will be conducted prior to employment, which includes verification of personal history and education.
Disclosure Obligations
This position may be subject to specific disclosure requirements regarding conflicts of interest in government employment.
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