Field Service Manager

5 days ago


San Francisco, California, United States Canon - Global Full time
About the Role

We are seeking a seasoned Field Service Manager to lead our team of technical experts in delivering exceptional service and support to our customers. As a key member of our organization, you will be responsible for overseeing the service delivery process, managing a team of technical representatives, and ensuring that our customers receive top-notch support.

Your Impact

As a Field Service Manager, you will have a significant impact on our organization's success. Your key responsibilities will include:

  • Service Delivery Management: Oversee the service delivery process, ensuring that our customers receive timely and effective support.
  • Team Management: Manage a team of technical representatives, providing guidance, training, and development opportunities to ensure their success.
  • Customer Issue Resolution: Address and resolve customer issues in a timely and effective manner, ensuring total customer satisfaction.
  • Inventory Management: Oversee the warehousing process, ensuring that merchandise and inventory are properly managed.
  • Team Development: Develop and educate the team on new technology and industry trends, ensuring that they have the skills and knowledge needed to succeed.
About You

We are looking for a highly skilled and experienced Field Service Manager who possesses the following qualifications:

  • Education: Bachelor's degree in a relevant field or equivalent experience.
  • Experience: 7 years of related experience, including management of a team of technical representatives.
  • Skills: Service management experience in the technology industry, hands-on field technical experience, and strong communication skills.
Company Overview

Canon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We empower companies of all sizes to succeed by supplying market-leading solutions and promoting professional innovation.

What We Offer

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.



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