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Field Service Technician Specialist

2 months ago

San Francisco, California, United States Canon Solutions America Full time
About the Role

We are seeking a skilled Field Service Technician to join our team at Canon Solutions America. As a Field Service Technician, you will be responsible for delivering exceptional customer service and technical support to our clients. Your primary focus will be on providing efficient and effective maintenance and repair services for our customers' equipment.

Your Key Responsibilities

As a Field Service Technician, your key responsibilities will include:

  1. Reporting and Documentation: You will be responsible for reporting product failure trends and serviceability issues to your manager, ensuring accurate information and record keeping.
  2. Customer Service: You will meet customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance services.
  3. Technical Maintenance: You will properly maintain all technical information, field service reports, expense reports, and company property assigned to you.
  4. Communication and Satisfaction: You will showcase strong customer communication and satisfaction skills, ensuring that our customers receive the highest level of service.
  5. Equipment Performance: You will maintain the performance of assigned machines, ensuring that they are running efficiently and effectively.
  6. Performance Metrics: You will facilitate performance at a level that helps to achieve the branch/district's overall metric targets.
About You: The Skills and Expertise You Bring

Please note that this is a customer-facing role, and you will be required to comply with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

To be successful in this role, you will need to possess the following skills and expertise:

  1. Education and Experience: You will hold a High School diploma or equivalent experience required.
  2. Technical Knowledge: You will possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  3. Travel and Transportation: You will be able to travel and possess a valid driver's license and acceptable driving record.
  4. Security Clearances: You will be required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  5. Physical Demands: You will be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at our website.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.