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Client Success Strategist

2 months ago

San Francisco, California, United States Field Materials Full time
Client Engagement - Customer Success Manager

Field Materials stands at the forefront of innovation, offering an advanced AI platform that transforms expenditure management within the construction sector. Supported by a team of accomplished entrepreneurs and prominent venture capitalists from Silicon Valley, our organization is dedicated to reshaping commerce and financial technology in the construction realm. We invite you to be part of this exciting journey to influence the industry's future.

Our team is the cornerstone of our achievements. We are in search of exceptional individuals who are motivated to thrive, collaborate, and innovate. At Field Materials, we prioritize independence, openness, and ongoing development for our workforce. We provide competitive salaries, outstanding benefits, and equity options to acknowledge commitment and performance.

Position Summary:

We are on the lookout for a Customer Success Manager to become a vital member of our energetic team during this foundational phase. This position presents an opportunity to devise and execute customer success initiatives in partnership with seasoned entrepreneurs. There is ample opportunity for professional growth within our swiftly expanding organization.

Qualifications:
  • Minimum of 5 years in software Customer Success, IT services, or software sales engineering
  • Understanding of accounting principles and computer networking
  • Demonstrated success in managing and enhancing customer accounts with high satisfaction levels
  • Strong communication abilities to articulate customer requirements to technical teams
Perks:
  • Flexible paid time off
  • Equity incentives
  • Gym membership reimbursement
  • Professional development fund
  • New work equipment
  • Team retreats at exciting locations