Customer Service Supervisor

1 week ago


Seattle, Washington, United States Whole Foods Market Full time
Job Title: Supervisor - Customer Service & E-Commerce

At Whole Foods Market, we are dedicated to providing exceptional customer experiences and operational excellence. As a Supervisor - Customer Service & E-Commerce, you will play a vital role in supporting our customer-facing programs, ensuring seamless checkout experiences and efficient grocery delivery and pickup at our stores.

Key Responsibilities:
  • Lead processes supporting the checkout experience and grocery delivery and pickup at your assigned store, ensuring high-quality service and efficient operations.
  • Drive key performance indicator metrics and visual cues in-store to assess team performance and identify areas for improvement.
  • Manage daily operations, including capacity planning, labor utilization, and adherence to pick processes, to ensure optimal program execution.
  • Support the team leader in leading and developing team members, fostering a positive and productive work environment.
Job Skills:
  • Ability to perform task management and balance dynamic customer flows, ensuring a seamless shopping experience.
  • Strong analytical skills to root cause underperformance and implement corrective actions.
  • Excellent interpersonal, motivational, team building, and customer relationship skills to drive team success.
  • Capable of teaching others in a positive and constructive manner, promoting knowledge sharing and skill development.
  • Proficient with operations-related applications to streamline processes and improve efficiency.
Qualifications:
  • 12+ months of retail experience, with a focus on customer service and operations management.
Physical Requirements:
  • Ability to lift 50 pounds, with frequent standing and walking throughout an 8-hour workday.
Working Conditions:
  • Exposure to FDA-approved cleaning chemicals and temperatures up to 90 degrees Fahrenheit.
  • Ability to work in a fast-paced, dynamic environment with varying temperatures and humidity levels.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed, to meet business demands.


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