Service Operations Supervisor
2 weeks ago
In the role of Service Operations Supervisor at Sprague Pest Solutions, you will be instrumental in managing service teams and assisting sales staff to meet performance, quality, and expansion objectives. Your key responsibilities will encompass training and mentoring technicians to provide exceptional pest management solutions to our clientele.
Key Responsibilities:
- Instruct technicians on pest identification and control methods
- Analyze routing and scheduling for enhanced operational efficiency
- Collaborate with clients to address service issues and ensure prompt resolution
- Conduct inspections of technician vehicles and oversee routing to uphold safety and quality benchmarks
- Draft client proposals for specialized services
About Sprague Pest Solutions:
At Sprague Pest Solutions, we are committed to crafting and implementing pest management strategies that utilize cutting-edge technology and environmentally friendly products to safeguard people, property, and food. Our team is dedicated to delivering exceptional service, emphasizing consistency, accountability, respect, teamwork, and environmental stewardship.
Qualifications:
- High school diploma or equivalent
- Valid Driver's License
- Strong attention to detail and commitment to high standards
- Motivation for professional growth and knowledge acquisition
- Competitive mindset towards performance
Preferred Experience:
- 3+ years in pest management
- 2+ years in personnel management and business operations
- 1+ years in customer service or a related area
- Certifications in pest control, industrial safety, or related fields
Compensation and Benefits:
- Salary range of $73,000-78,000 plus performance incentives
- Take-home service vehicle provided
- Company-issued phone, laptop, uniforms, and safety gear
- On-the-job training and licensing opportunities
- Supportive team culture with opportunities for advancement
- Health, vision, and dental insurance coverage
- 401K plan with company matching
- Paid time off and childcare support
Job Overview:
As the Service Operations Supervisor, you will oversee service personnel to achieve performance, quality, and growth targets. Your role will involve engaging with customers, identifying new business opportunities, coaching service staff, and managing inventory effectively. To excel in this position, a stable work history in a physically demanding environment and experience in pest management or related sectors is essential.
Essential Skills:
- Understanding of safety protocols and procedures
- Reliability and meticulous attention to detail
- Professional demeanor and positive outlook
- Strong communication and teamwork abilities
- Capability to work independently and adapt to changing circumstances
- Excellent organizational and time management skills
- Proficiency in computer applications
- Compliance with company policies and procedures
Physical Requirements:
This position necessitates standing, walking, lifting, and driving a company vehicle between client locations. You must be prepared to work in varying weather conditions and maintain a clean and safe work environment.
Work Environment:
Your work will take place in diverse client settings, with exposure to seasonal weather and varying noise levels. The role may require frequent client interactions and occasional overnight travel.
W. B. Sprague Company Inc. retains the right to modify job duties and responsibilities as necessary. This position description does not constitute a contract of employment.
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