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Customer Service Supervisor

2 months ago

Seattle, Washington, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest service, resolving issues, and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and concerns in a timely and professional manner.
  • Manage guest requests, resolving issues and escalating concerns to management as needed.
  • Collaborate with colleagues to ensure seamless communication and a positive guest experience.
  • Assist with training, scheduling, and evaluating front desk staff to ensure high-quality service.
  • Monitor and maintain accurate records of guest interactions, requests, and issues.
  • Develop and maintain positive relationships with guests, colleagues, and management to ensure a positive work environment.
Requirements
  • High school diploma or equivalent required; related work experience preferred.
  • At least 1 year of customer service experience, with supervisory experience a plus.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong attention to detail and organizational skills.
Benefits

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.