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Customer Service Lead

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Seattle, Washington, United States Mox Boarding House Full time
Job Overview

ABOUT US:

Mox Boarding House is a premier destination for tabletop gaming enthusiasts, offering a unique blend of retail and dining experiences. Our commitment to the gaming community has been unwavering for over two decades, providing a trusted platform for purchasing and trading Magic: The Gathering products. We pride ourselves on our innovative, customer-focused approach, ensuring that every member of our team plays a vital role in delivering exceptional service.

OUR MISSION:

We believe in the power of tabletop gaming to foster connections and build relationships within our communities. Our goal is to create a welcoming environment where customers can gather, share, and celebrate their passion for gaming.

BENEFITS:

We offer a comprehensive benefits package, including generous paid time off, flexible scheduling, remote work options, paid parental leave, a safe harbor 401k match, paid holidays, and employee discounts. Our culture promotes work-life balance and supports our team members in their personal and professional growth.

ROLE:

The Front of House Supervisor plays a crucial role in overseeing the daily operations of our customer-facing areas. This position involves not only bartending and serving but also providing leadership to the Front of House team to achieve sales and service goals set by management. The Supervisor will receive mentorship from the Restaurant General Manager and assist with administrative tasks.

KEY RESPONSIBILITIES:

  • Lead and supervise all Front of House staff while performing bartending and serving duties.
  • Maintain service standards that align with company values.
  • Provide guidance and support for front of house operations and employee matters.
  • Assist in employee retention efforts, including hiring, training, and performance management.
  • Ensure operational success by managing floor plans, shift tasks, and restaurant cleanliness.
  • Oversee compliance with food safety and health regulations.
  • Support the Restaurant General Manager with administrative tasks, including inventory audits and policy updates.
  • Act as a knowledgeable resource for food and beverage offerings.
  • Ensure proper beverage preparation and presentation.
  • Collaborate with management to address operational challenges and enhance staff problem-solving skills.
  • Provide regular updates to the General Manager on team performance.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • High School diploma or equivalent.
  • Must be at least 21 years old.
  • Valid local Food Handler's Permit required.
  • 2-3 years of experience in restaurant operations, particularly in beverage service.
  • Strong interest in restaurant management.
  • Extensive knowledge of food and beverage, with a focus on local suppliers.
  • Passion for the hospitality industry and customer service.
  • Ability to understand and apply business strategies effectively.
  • Excellent communication skills, both written and verbal.
  • Demonstrated integrity and professionalism in all interactions.
  • Ability to remain calm and effective in high-pressure situations.
  • Flexibility to accommodate the needs of the Front of House.
  • Previous supervisory experience in a full-service restaurant is preferred.
  • Familiarity with POS systems is a plus.

WORK SCHEDULE:

This position requires on-site work in a dynamic environment.

JOB TYPE:

Full-time position with competitive compensation, including tips.

EQUAL OPPORTUNITY EMPLOYMENT:

We are dedicated to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, gender, age, disability, or any other legally protected status.