Patient Services Coordinator

2 weeks ago

Novi, Michigan, United States Team Rehabilitation Full time


Position Overview

Team Rehabilitation is a network of therapist-owned outpatient physical therapy clinics operating across multiple states.

Our commitment is to deliver exceptional outpatient physical therapy, occupational therapy, and speech therapy. We strive for our patients to find joy in their therapy sessions while witnessing significant improvements in their health. Our clinics consistently achieve high levels of patient satisfaction, ensuring our patients receive the best measurable outcomes. Our approach, centered on superior quality and patient contentment, is expanding. Since our inception in 2001, we have successfully grown throughout Michigan and into other states, continually opening new clinics to enhance accessibility to our services for patients and their families.

The Core Values that all Team Rehabilitation Employees uphold include:

  • Maintain respect for all individuals, regardless of their background.
  • Use language that is considerate and non-offensive to others.
  • Ensure a respectful environment free from offensive materials.
  • Commit to non-discriminatory practices in hiring, training, and promotion.

At Team Rehab, we believe that hiring exceptional individuals leads to outstanding therapy and service for our patients. Consequently, we offer:

  • Competitive Compensation
  • Comprehensive Benefits for Both Full and Part-Time Employees
  • Complimentary Medical Coverage
  • Monthly Performance Bonuses
  • 401(k) Matching
  • Valuable Educational Incentives
  • Generous Paid Time Off
  • Profit Sharing Opportunities
  • Mentorship Programs
Key Responsibilities

Team Rehabilitation is in search of a personable and dynamic individual to serve as the vital first point of contact within our clinic. The ideal candidate will demonstrate empathy towards patient conditions and possess a willingness to assist, accommodate, and support patients in achieving success in their therapy.

Primary Duties:

  • Welcome patients warmly, verify appointments, and assist with necessary documentation.
  • Facilitate comprehensive communication with patients, healthcare providers, and staff, ensuring follow-ups are conducted as needed.
  • Manage complex scheduling while ensuring patients receive the appropriate number of visits, coordinating with therapists and staff as necessary.
  • Assist patients with inquiries regarding insurance, verify benefits, and track required authorizations.
  • Maintain accurate records in the electronic medical and billing systems, including billing updates and follow-ups for additional information.
  • Collect copayments and process transactions in a timely and professional manner, issuing receipts and managing billing tasks.
  • Input data from internal research accurately, which is crucial for assessing clinic performance.
  • Support clinic operations by preparing management reports, entering data from internal research, and maintaining clinic supplies and equipment.
  • Uphold patient confidentiality and adhere to privacy policies.

Additional Responsibilities: The Patient Administrative Coordinator must excel in multitasking within a fast-paced environment while managing daily reports and tasks. This role reports to the clinic director and includes any additional duties assigned by the clinic director.

Qualifications
  • High school diploma or equivalent.
  • Experience in a patient-focused healthcare role is beneficial but not mandatory.
  • Background in customer service roles is also advantageous.
  • Strong written and verbal communication skills are essential.
  • Proficient basic computer skills are required.
  • Commitment to Team's initiative of prioritizing Diversity, Equity, and Inclusion, fostering a sense of belonging within a diverse workforce.

#CB

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