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Patient Administrative Coordinator
2 months ago
Team Rehabilitation is a network of therapist-owned outpatient physical therapy clinics dedicated to providing exceptional patient care and service. Our mission is to deliver the best outpatient physical therapy, occupational therapy, and speech therapy, ensuring our patients enjoy a positive and effective therapy experience.
Our Commitment to ExcellenceWe strive to maintain the highest levels of patient satisfaction and achieve the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, has enabled us to grow and expand our services across multiple locations.
Our Core Values- We maintain a respectful and inclusive work environment, adhering to the highest standards of professionalism and integrity.
- We prioritize diversity, equity, and inclusion, fostering a sense of belonging and empowerment within our diverse workforce.
We offer a comprehensive benefits package, including competitive pay, benefits for full and part-time employees, and opportunities for professional growth and development. Our commitment to excellence extends to our employees, providing a supportive and dynamic work environment.
Job ResponsibilitiesThe Patient Administrative Coordinator will serve as the first point of contact for patients, providing exceptional customer service and support. Key responsibilities include:
- Greeting patients in a friendly and professional manner, verifying appointments, and assisting with necessary paperwork.
- Maintaining effective communication with patients, physicians, and other staff members, ensuring seamless coordination of care.
- Managing complex schedules, coordinating with physical therapists and other staff to accommodate patient needs.
- Assisting patients with insurance-related questions, verifying benefits, and obtaining necessary authorizations.
- Accurately updating and maintaining electronic medical and billing records, following up on any additional information as needed.
- Collecting copayments, processing payments, and handling billing-related tasks.
- Supporting clinic performance by preparing management information, inputting data from in-house research, and maintaining clinic supplies and equipment.
- Respecting patient privacy and adhering to confidentiality policies.
- High school graduate or equivalent.
- Experience in patient-centered healthcare or customer-facing roles is an advantage.
- Excellent written and verbal communication skills.
- Solid basic computer skills.
- Commitment to Team's initiative of making diversity, equity, and inclusion a priority.
