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Patient Administrative Coordinator

2 months ago

Novi, Michigan, United States Team Rehabilitation Full time
About Team Rehabilitation

Team Rehabilitation is a network of therapist-owned outpatient physical therapy clinics dedicated to providing exceptional patient care and service. Our mission is to deliver the best outpatient physical therapy, occupational therapy, and speech therapy, ensuring our patients enjoy a positive and effective therapy experience.

Our Commitment to Excellence

We strive to maintain the highest levels of patient satisfaction and achieve the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, has enabled us to grow and expand our services across multiple locations.

Our Core Values
  • We maintain a respectful and inclusive work environment, adhering to the highest standards of professionalism and courtesy.
  • We promote a culture of diversity, equity, and inclusion, ensuring all employees feel valued and empowered.
Benefits and Opportunities

We offer a comprehensive benefits package, including competitive pay, benefits for full and part-time employees, and opportunities for professional growth and development.

Job ResponsibilitiesKey Responsibilities:
  • Greet patients in a friendly and professional manner, verifying appointments and assisting with necessary paperwork.
  • Ensure effective communication with patients, physicians, and other staff members, including follow-ups as needed.
  • Maintain complex schedules, coordinating with physical therapists and other staff to accommodate patient needs.
  • Assist patients with insurance-related questions, verifying and explaining benefits, and obtaining necessary authorizations.
  • Accurately update and maintain electronic medical and billing records, following up on additional information as required.
  • Collect copayments and process them in a timely and professional manner, issuing receipts and handling billing-related tasks.
  • Input data collected from in-house research, which is crucial for determining clinic performance.
  • Support clinic performance by preparing management information, assuming basic maintenance of clinic supplies and equipment, and respecting patient privacy and confidentiality.
Additional Tasks:

The Patient Administrative Coordinator must be able to multitask in a fast-paced environment, staying on top of daily reports and tasks. Reports to the clinic director and performs additional tasks assigned by the clinic director.

Requirements
  • High school graduate or equivalent
  • Experience in patient-centered healthcare or customer-facing roles is an advantage
  • Excellent written and verbal communication skills required
  • Solid basic computer skills necessary
  • Commitment to Team's initiative of making diversity, equity, and inclusion a priority