Community Resource Coordinator

2 weeks ago

Louisville, Kentucky, United States Volunteers of America Mid-States Full time

POSITION TITLE: Service Coordinator

LOCATION: Louisville, KY (South Oaks)

STATUS: Full Time, Hourly, Non-Exempt

PROGRAM: HUD Housing

REPORTS TO: Community Administrator

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization dedicated to fostering positive change in the lives of individuals and communities through a ministry of service. Our mission encompasses providing housing solutions for families, veterans, and low-income seniors, as well as offering care and support for individuals with developmental disabilities. We are committed to restorative justice and provide free HIV testing and education. Founded in 1896, our organization continues to be staffed by mission-driven professionals who are passionate about creating impactful change and building thriving communities. Our workplace is characterized by flexibility, teamwork, and a vibrant culture that our employees take pride in. We offer a comprehensive benefits package to eligible employees.

BENEFITS:

Volunteers of America Mid-States provides a robust benefits package that promotes a healthy work-life balance, including:

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

*Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

*All company paid benefits and paid time off effective day one

Work Culture

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

DE&I Committee

Retention Committee

Training & Development

VOA LEAD Program- Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The Service Coordinator is tasked with ensuring the optimal use of community resources by residents of Volunteers of America Mid-States' housing programs tailored for the elderly or disabled. This role is essential in enhancing residents' quality of life and maximizing their duration of stay within the housing programs.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

A Bachelor’s degree in Social Work or a related field such as Gerontology, Psychology, or Counseling is required.

The ideal candidate should possess a blend of knowledge and skills in areas including the aging process, elder services, disability services, and the eligibility criteria for Federal and applicable State entitlement programs. Understanding legal issues, substance abuse, poverty, and mental health challenges is also crucial. A minimum of two years of experience in social service delivery to senior citizens or non-elderly disabled individuals is preferred.

RESPONSIBILITIES:

1. Conduct assessments for residents seeking services.

2. Create and update case plans based on assessments; document progress in case notes after each interaction with residents or their families.

3. Identify and cultivate relationships with community resources and other social service providers.

4. Oversee the ongoing provision of services and keep providers informed of residents' progress as appropriate.

5. Educate residents about service availability, application processes, and clients' rights; provide advocacy as necessary.

6. Maintain a directory of service providers for staff and residents.

7. Accurately submit HUD and other statistical reports in a timely manner.

8. Organize and execute special projects aimed at enhancing social networks and support systems among residents.

9. Accurately represent agency programs and policies through community engagement.

10. Utilize volunteers to support programs when suitable.

11. Attend scheduled supervision and training sessions.

12. Perform quality improvement duties as assigned by supervision and the PQI committee.

13. Participate in relevant teleconferences and meetings as designated by the HUD QA Administrator.

14. Engage in HUD QA activities throughout the year, with the understanding that the HUD QA Administrator will share insights with the supervisor for performance reviews.



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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