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Community Resource Coordinator

2 months ago

Louisville, Kentucky, United States Volunteers of America Mid-States Full time

POSITION TITLE: Service Coordinator

LOCATION: Louisville, KY (South Oaks)

STATUS: Full Time, Hourly, Non-Exempt

PROGRAM: HUD Housing

REPORTS TO: Community Administrator

OVERVIEW:

Volunteers of America Mid-States (VOA) is a dedicated non-profit organization operating across four states, committed to fostering positive transformations in the lives of individuals and communities through a service-oriented mission. Our organization provides essential housing solutions for families, veterans, and low-income seniors, alongside care and support for individuals with developmental disabilities. We are also engaged in initiatives promoting restorative justice and offering free HIV testing and education. Since our inception in 1896, we have remained steadfast in our mission, employing professionals who are passionate about making a difference. Our workplace culture emphasizes flexibility, teamwork, and enjoyment, making it a rewarding environment for our employees. We provide a comprehensive benefits package to eligible employees.

BENEFITS:

Volunteers of America Mid-States offers an extensive benefits package designed to promote a healthy work-life balance, including:

Health and Wellness

Employee Assistance Plans (EAP)

Health and Wellness Program

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages

Life Insurance (company paid)

403b retirement plan with company fund matching

Employee discounts

*Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

*All company paid benefits and paid time off effective day one

CULTURE

Commitment Committee

Justice Committee

Integrity Committee

Compassion Committee

DE&I Committee

Retention Committee

TRAINING & DEVELOPMENT

VOA LEAD Program- Leadership Development Program

VOA University - Staff Development

VOA Academy - Clinical Training and Development

ROLE SUMMARY AND REQUIREMENTS:

The Service Coordinator is tasked with optimizing the use of community resources by residents participating in Volunteers of America Mid-States' housing initiatives for the elderly or disabled. This role is pivotal in enhancing residents' quality of life and ensuring their sustained engagement within the housing programs.

QUALIFICATIONS FOR THIS ROLE:

A Bachelor’s degree in Social Work or a related field such as Gerontology, Psychology, or Counseling is required.

Candidates should possess a solid understanding of the aging process, elder services, disability services, and the eligibility criteria for Federal and State entitlement programs. Knowledge of legal issues, substance abuse, poverty, and mental health challenges is also essential. A minimum of two years of experience in social service delivery to senior citizens or non-elderly disabled individuals is preferred.

KEY RESPONSIBILITIES:

1. Conduct assessments for residents seeking services.

2. Create and update case plans based on assessments; maintain accurate records of progress in case notes after each interaction with residents or their families.

3. Identify and cultivate relationships with community resources and other social service providers.

4. Oversee the ongoing provision of services and keep providers informed of residents' progress as necessary.

5. Educate residents about service availability, application processes, and clients' rights; provide advocacy as required.

6. Develop and maintain a comprehensive directory of service providers for staff and residents.

7. Prepare and submit HUD and other statistical reports accurately and promptly.

8. Organize and execute special projects aimed at enhancing social networks and support systems among residents.

9. Accurately represent agency programs and policies through community engagement.

10. Utilize volunteers to support programs when appropriate.

11. Attend scheduled supervision and training sessions.

12. Perform quality improvement duties as assigned by supervision and the PQI committee.

13. Participate in relevant teleconferences and meetings as designated by the HUD QA Administrator.

14. Engage actively in HUD QA activities throughout the year, with insights shared with the supervisor as part of the performance review process.



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.