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Community Outreach Coordinator

2 months ago

Louisville, Kentucky, United States Aston Carter Full time

Position Title: Outreach Specialist

Role Overview: The Outreach Specialist plays a crucial role in facilitating access to outreach benefits for individuals in need. This position involves a variety of responsibilities aimed at ensuring effective enrollment assistance and support.

  1. Training and Development: Engage in comprehensive training and certification programs to acquire in-depth knowledge of outreach benefits.
  2. Enrollment Assistance: Schedule and conduct enrollment sessions independently at various designated locations.
  3. Self-Service Portal Support: Assist individuals in entering their information into the outreach benefits self-service portal.
  4. Application Tracking: Monitor the status of pending applications and manage the upload of necessary customer documents.
  5. ID Verification: Submit documentation for Manual ID Verification for clients who cannot verify their identity through standard methods.
  6. Impartial Information Delivery: Provide accurate and fair information and services to all clients.
  7. Cultural Competence: Deliver information in a culturally and linguistically appropriate manner, utilizing available resources for individuals with limited English proficiency and those with disabilities.
  8. Customer Inquiry Management: Respond to customer inquiries by confirming understanding, gathering information, and ensuring clarity in communication.
  9. Reporting: Generate and submit weekly reports detailing application numbers, enrollments, demographics, hours worked, referrals, and assistance provided.

Required Skills:

  • Experience in facilitating enrollment in Qualified Health Plans (QHP)
  • Knowledge of insurance affordability programs
  • Familiarity with public service assistance programs

Essential Soft Skills:

  • Ability to deliver fair and accurate information
  • Cultural and linguistic sensitivity
  • Proficient in responding to customer inquiries

Job Type: This is a Contract-to-Hire position.

Work Environment: This role requires a hybrid work model, combining on-site and remote work.

About Aston Carter: Aston Carter specializes in providing top-tier corporate talent solutions across various sectors, including accounting, finance, human resources, and more. We pride ourselves on our extensive recruiting expertise and commitment to meeting the evolving needs of our clients and talent community.

Diversity, Equity & Inclusion: At Aston Carter, we are dedicated to fostering a diverse and inclusive workplace. Our DE&I initiatives focus on hiring diverse talent, maintaining an inclusive environment, and ensuring growth opportunities for all employees.

The company is an equal opportunity employer and will consider all applications without regard to any characteristic protected by law.