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Community Outreach Coordinator

2 months ago

Louisville, Kentucky, United States Aston Carter Full time

Job Title:
Outreach Specialist

Job Description

As an Outreach Specialist, your responsibilities will include:

1. Engaging in training and certification programs to acquire a comprehensive understanding of outreach benefits.
2. Scheduling and facilitating enrollment assistance at various designated locations independently.
3. Assisting individuals as they enroll or input information into the outreach benefits self-service portal.
4. Monitoring the status of pending applications and uploading necessary customer documentation.
5. Submitting documentation for Manual ID Verification for clients who cannot verify their identity through standard methods.
6. Delivering information and services in a fair, accurate, and impartial manner.
7.

Communicating information in a culturally and linguistically appropriate manner tailored to the needs of the populations served, including those with limited English proficiency, utilizing available resources such as fact sheets and language assistance services.

8.

Addressing customer inquiries by confirming understanding, gathering and researching relevant information, and ensuring clarity in communication.

9.

Generating and submitting weekly reports that detail essential data, including application numbers, enrollments, renewals, demographics of individuals served, hours worked, and types of referrals made.


Required Skills

Hard Skills:
- Facilitating enrollment in Qualified Health Plans (QHP)
- Knowledge of insurance affordability programs
- Familiarity with public service assistance programs

Soft Skills:
- Delivering fair and accurate information
- Ensuring cultural and linguistic appropriateness
- Responding effectively to customer inquiries

Job Type
This is a Contract-to-Hire position.

Work Environment
This role requires a hybrid work model, involving both on-site and remote work.

Daily Responsibilities:

You will be traveling to various locations to provide resources and assistance to individuals in need, including those in shelters and community centers, helping them access essential services such as food and benefits.

Flexibility is key, with a requirement of 35 hours per week, allowing for varied daily schedules.

Equipment will be provided, and reliable transportation is necessary for travel within designated areas.

About Aston Carter:
Aston Carter specializes in providing exceptional corporate talent solutions across various sectors.

We focus on accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative roles, enhancing the capabilities of leading companies.

Our extensive recruiting expertise and broad network enable us to meet the dynamic needs of our clients and talent community effectively.

With a presence in multiple regions, Aston Carter serves numerous Fortune 500 companies and is recognized for outstanding client and talent service.


Diversity, Equity & Inclusion

At Aston Carter, we believe that diversity and inclusion are vital to the success of our organization.

Our DE&I initiatives include:
- Hiring diverse talent
- Fostering an inclusive environment through continuous self-reflection
- Cultivating a culture of care, engagement, and recognition
- Providing growth opportunities for all employees


We are an equal opportunity employer and welcome applications from all individuals, regardless of their background or identity.