Community Outreach Coordinator
2 weeks ago
Position Title: Outreach Specialist
Role Overview: The Outreach Specialist plays a crucial role in facilitating access to outreach benefits for the community. This position involves a variety of responsibilities aimed at ensuring effective enrollment assistance and support for individuals seeking outreach services.
- Training and Development: Engage in comprehensive training and certification to acquire a thorough understanding of outreach benefits.
- Enrollment Coordination: Schedule and conduct enrollment assistance independently at various designated locations.
- Customer Support: Assist individuals in navigating the outreach benefits self-service portal during the enrollment process.
- Application Tracking: Monitor the status of pending applications and manage the upload of necessary customer documentation.
- ID Verification: Submit documentation for Manual ID Verification for clients who cannot verify their identity through standard processes.
- Information Delivery: Provide accurate and impartial information and services to clients.
- Cultural Competence: Ensure that information is delivered in a culturally and linguistically appropriate manner, catering to the diverse needs of the population served.
- Inquiry Management: Respond to customer inquiries by confirming understanding, gathering information, and ensuring clarity in communication.
- Reporting: Generate and submit weekly reports detailing key metrics such as applications, enrollments, demographics, and assistance provided.
Required Skills:
- Experience in facilitating enrollment in Qualified Health Plans (QHP)
- Knowledge of insurance affordability programs
- Familiarity with public service assistance programs
Essential Soft Skills:
- Ability to deliver fair and accurate information
- Cultural and linguistic sensitivity
- Effective customer inquiry response
Job Type: This is a Contract-to-Hire position.
Work Environment: This role is hybrid, requiring both on-site and remote work.
About Aston Carter: Aston Carter is dedicated to providing exceptional corporate talent solutions across various sectors. We specialize in fields such as accounting, finance, human resources, and more, leveraging our extensive recruiting expertise to meet the dynamic needs of our clients and talent community.
Diversity, Equity & Inclusion: At Aston Carter, we prioritize diversity and inclusion as essential components of our culture. We are committed to hiring diverse talent and fostering an inclusive environment that promotes engagement and recognition.
The company is an equal opportunity employer and will consider all applications without regard to any characteristic protected by law.
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Community Outreach Coordinator
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Louisville, Kentucky, United States Aston Carter Full timeJob Title: Outreach SpecialistJob DescriptionAs an Outreach Specialist, you will play a vital role in facilitating access to essential benefits for the community. Your responsibilities will include: 1. Engaging in training and certification initiatives to thoroughly understand the various outreach benefits available. 2. Independently arranging and executing...
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Louisville, Kentucky, United States Aston Carter Full timeJob Title: Outreach SpecialistJob DescriptionAs an Outreach Specialist, your responsibilities will include:1. Engaging in training and certification programs to acquire a comprehensive understanding of outreach benefits.2. Scheduling and facilitating enrollment assistance at various designated locations independently.3. Assisting individuals as they enroll...
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