Front Desk Ambassador

4 days ago


Bedford, Texas, United States The Aspenwood Company - Heartis Mid Cities Full time
Job Summary

The Aspenwood Company - Heartis Mid Cities is seeking a highly skilled and compassionate Front Desk Concierge to join our team. As a key member of our community, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our residents, families, and guests.

Key Responsibilities
  • Customer Service and Relations
    • Provide prompt and courteous assistance to residents, families, prospective residents, vendors, and visitors.
    • Respond to inquiries and resolve issues in a professional and timely manner.
  • Front Desk Operations
    • Monitor and manage incoming public traffic, ensuring a smooth and efficient flow of guests and residents.
    • Receive and direct guests, residents, and vendors in a warm and welcoming manner.
  • Concierge Services
    • Assist with scheduling appointments, events, and activities for residents.
    • Provide transportation services for residents as needed.
  • Administrative Support
    • Manage and maintain accurate records and reports.
    • Assist with special projects and tasks as assigned.
Requirements
  • Education and Experience
    • High School diploma or equivalent required.
    • Prior customer service experience and front desk experience preferred.
  • Skills and Abilities
    • Excellent communication and customer service skills.
    • Strong problem-solving skills and good judgment.
    • Ability to work in a fast-paced environment and multitask.
    • Valid Texas driver's license required.
Working Conditions

The Front Desk Concierge will work in a dynamic and fast-paced environment, interacting with residents, families, and guests on a daily basis. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer service and satisfaction.



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