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Front Desk Agent

2 months ago

Bedford Pennsylvania, United States Omni Hotels & Resorts Full time

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests. As a key member of our hospitality team, you will be the first point of contact for our guests, setting the tone for their stay with us.

Key Responsibilities:

  • Process guest check-ins and check-outs efficiently and accurately, adhering to our high standards of service and quality.
  • Provide personalized attention to guests, responding to their inquiries and requests in a timely and professional manner.
  • Manage guest accounts, ensuring accurate billing and settlement of folios.
  • Communicate effectively with colleagues across departments to ensure seamless guest service.
  • Maintain confidentiality of guest information and uphold the highest standards of security and integrity.
  • Stay up-to-date with hotel features, services, and promotions to provide informed recommendations to guests.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Strong problem-solving skills and attention to detail.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.

What We Offer:

As a member of our team, you will enjoy a dynamic and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a comprehensive training program to help you succeed in your role.