Front Desk Agent

2 months ago

Bedford, United States Omni Hotels Full time

Location:

Bedford Springs Resort

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Job Description:

The Front Desk Agent is responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.

Responsibilities:
  • Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
  • Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
  • Interacting with resort staff in a professional manner; assisting other departments when needed and able
  • Knowledge of all emergency procedures and resort policies
  • Maintaining a house bank, including a daily count and safekeeping at all times
  • Communicating all pertinent information to the Front Office management team and other associates
  • Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
  • Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints
Qualifications:
  • High School graduate or equivalent
  • Two years experience in a customer service industry
  • Excellent oral and communication skills
  • Computer proficiency
  • Pleasant telephone and in-person demeanor

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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