Concierge Associate

The Aspenwood Company - Heartis Mid Cities is seeking a highly skilled and professional Concierge Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a warm and welcoming environment for our residents, families, and guests.

• Customer Service: Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
• Front Desk Operations: Monitor all incoming public traffic, assist with questions, and receive guests and others in a courteous, polite, and warm manner.
• Communication: Answer telephone calls, determine the nature of the call, and relay information or route the call as appropriate.
• Administrative Support: Assist with scheduling job applicant interviews, track incoming and outgoing residents and guests, and maintain a professional appearance and good personal hygiene.
• Security: Detect any suspicious behavior and prevent vandalism, thefts, or other criminal behavior.

• Education: High School diploma or GED required.
• Experience: Prior customer service experience, front desk, and telephone experience preferred.
• Skills: Excellent communication and customer service skills, strong problem-solving skills, good judgment, and attention to detail.
• Certifications: Valid Texas Driver's License required.