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Front Desk Representative

2 months ago

Bedford, Pennsylvania, United States Omni Hotels Full time
Job Summary

The Front Desk Agent is responsible for providing exceptional guest experiences, ensuring seamless registration, and delivering personalized service to all guests, colleagues, and property visitors.

Key Responsibilities:
  • Guest Registration: Efficiently check guests in and out, ensuring accurate information, special requests are noted and fulfilled, and proper credit is received.
  • Program Promotion: Promote and sell special hotel programs, staying up-to-date on ongoing discounts, packages, and promotions, as well as any rules, restrictions, and routing.
  • Interdepartmental Collaboration: Interact with resort staff in a professional manner, assisting other departments when needed and able.
  • Emergency Procedures: Maintain knowledge of all emergency procedures and resort policies.
  • House Bank Management: Maintain a house bank, including a daily count and safekeeping at all times.
  • Communication: Communicate all pertinent information to the Front Office management team and other associates.
  • Procedural Adherence: Follow set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations, and charges.
  • Guest Feedback and Resolution: Solicit guest feedback and respond empathetically and appropriately to guest issues and complaints.
Requirements:
  • Education: High School graduate or equivalent.
  • Experience: Two years of experience in a customer service industry.
  • Skills: Excellent oral and communication skills, computer proficiency, and a pleasant telephone and in-person demeanor.