Front Desk Ambassador
2 days ago
Job Summary
The Front Desk Ambassador is responsible for providing exceptional service to guests and associates by maintaining the cleanliness and organization of public areas, including lobbies, restrooms, and executive offices.
Key Responsibilities
- Ensure the hotel lobby is serviced throughout the day, maintaining a clean and welcoming environment for guests.
- Service all public restrooms, including lobby, lower lobby, and pool areas, to ensure a high level of cleanliness and hygiene.
- Service the executive offices, maintaining a professional and organized workspace.
- Service both men's and ladies associate locker rooms, ensuring a clean and comfortable environment for associates.
- Service lobby and lower lobby pre-function space, including keeping lobby balconies neat and clean at all times.
- Ensure the main guest entrance is neat and clean at all times, creating a positive first impression for guests.
- Ensure all floral arrangements and plants are neat with no debris in the planters, maintaining a visually appealing environment.
- Ensure all ash urns throughout the property are neat and clean at all times, adhering to Omni standards.
- Ensure water fountain and phone stations are maintained neat and clean at all times, providing a convenient and comfortable experience for guests.
- Service guest and associate elevators, ensuring a safe and efficient transportation experience.
- Ensure the hotel, guest, and associate areas are maintained in a safe and secure environment, adhering to Omni safety protocols.
- Complete any special projects assigned by management, demonstrating a commitment to excellence and teamwork.
- Report any maintenance issues or concerns to management, ensuring prompt attention and resolution.
Requirements
- Able to maintain a 4-diamond level of service, providing exceptional guest experiences.
- Able to work with management on special projects, demonstrating flexibility and adaptability.
- Able to work in a fast-paced environment, remaining calm and composed under pressure.
- Maintain a professional business appearance, attitude, and performance, embodying the Omni Hotels & Resorts culture.
- Able to work a variety of shifts, including weekends and holidays, demonstrating a commitment to teamwork and flexibility.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, maintaining a safe and healthy work environment.
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