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Front Desk Associate

2 months ago

Bedford, Virginia, United States Delaware North Full time

Job Summary

The Front Desk Clerk will be responsible for providing exceptional customer service to guests, managing cash and credit card transactions, and maintaining accurate records. This is a seasonal, full-time position that requires a friendly, outgoing, and customer-service focused individual.

Key Responsibilities

  • Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
  • Manage cash and credit card transactions while keeping accurate paperwork
  • Resolve small guest issues immediately, delivering items to guests as needed
  • Monitor and balance the daily figures, post room and tax charges on guest accounts

Requirements

  • Good interpersonal communication skills in person and by phone
  • Previous customer service experience is beneficial
  • Ability to multitask, function in a professional manner under pressure from guests and supervisors
  • No high school diploma or GED required

Physical Requirements

  • Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Benefits

  • Weekly pay
  • Free shift meal
  • Employee discounts - 30% off retail items
  • Referral bonus – earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth

About Delaware North

Delaware North is a global leader in hospitality and food service, operating in iconic venues, national parks, and premier restaurants. We empower our employees to do great work in a company with 100 years of success, stability, and growth.