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Administrative Front Desk Receptionist

3 months ago

Bedford, United States DFW Healthcare MSO Full time
Job DescriptionJob Description

Administrative Front Desk - Bedford, TX

IntraCare Health Center (DFW Healthcare MSO) provides services to multiple healthcare organizations in the greater Dallas-Ft. Worth area. Led by an exceptional leadership team, the company has delivered a decade of strong performance and service excellence in value-based care, clinic operations, and lab services.

IntraCare is an exceptional place to work We are culturally driven to be inclusive and respectful of all opinions. We encourage diversity in thought and approach; and we welcome healthy debate. We hire partners who add to our IntraCare family, versus workers. We empower our employees and help them to achieve their personal best. This uncompromising dedication to team culture and individual development is key to our success.

Summary

The Administrative Front Desk Receptionist will greet patients, maintain patient files, and move patients through a predetermined schedule of appointments at the assigned clinic.

Key Responsibilities:

  • Greet patients professionally both in person and on the phone
  • Quickly answering or properly referring questions and issues
  • Optimizing provider schedules and patient satisfaction with efficient scheduling
  • Inputting of patient demographics, insurance & ID information into EMR
  • Comforting patients by anticipating anxieties and effectively answering questions
  • Ensuring availability of treatment information by retrieving and updating patient records
  • Verifying eligibility
  • Collecting Co-payment, Co-insurance & deductibles
  • Notifying clinical staff of patient arrivals
  • Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
  • Accurately post payments and provide receipts to patients
  • Checkout all clinic patients and close out the visit
  • Reconcile individual daily receipts, superbills, and money collected with end of day batch to confirm money balances
  • Count cash drawer to ensure accuracy and document on log daily
  • Other duties as assigned

Required Skills and Abilities:

  • High school diploma or equivalent
  • 1+years of clinic or hospital experience preferred
  • Working knowledge of medical terminology, HIPAA regulations, ICD, and CPT coding (tightly advantageous) and EMRs
  • Innovative thinker with strong conceptual and problem-solving skills
  • Meticulous attention to detail with the ability to multi-task
  • Strong organizational, administrative, and planning skills
  • Ability to work under pressure and react effectively to emergency situations
  • Ability to use discretion while working with sensitive information
  • Excellent documentation, communication, and some IT skills
  • Passionate about healthcare excellence

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 25 pounds at a time