Strategic Enterprise Customer Success Leader
5 days ago
About Checkr
Company OverviewWe're a leader in the background check industry, working with over 100,000 customers to help them make informed hiring decisions. Our mission is to build people infrastructure for the future of work.
Job DescriptionWe're seeking a Senior Manager, Enterprise Customer Success to lead our team of Customer Success Managers. As a key member of our leadership team, you'll be responsible for driving customer success initiatives, overseeing strategic customer relationships, and developing high-performing teams.
Responsibilities:
- Lead and develop a high-performing team: Recruit, mentor, and manage experienced Customer Success Managers, fostering their professional growth, encouraging decision-making, and ensuring they have the tools and support to excel.
- Oversee strategic customer relationships: Ensure strategic alignment with key customers, acting as an escalation point for critical issues and fostering strong, trust-based partnerships up to VP and SVP levels within customer organizations.
- Drive customer success initiatives: Develop and implement strategies to maximize customer value realization, satisfaction, and retention across your team's portfolio, looking beyond specific challenges to identify systemic improvements.
- Collaborate cross-functionally: Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, share information openly, and drive continuous improvement.
- Achieve operational excellence: Monitor team performance metrics, manage resources effectively, and ensure adherence to best practices while encouraging innovation and simplification.
- Facilitate account expansion: Collaborate closely with Account Management to identify and pursue account growth and expansion opportunities, aligning with customer goals and delivering additional value.
To succeed in this role, you'll need:
- At least 6 years of experience in Customer Success, Account Management, or related roles, with a minimum of 3 years in a leadership or managerial position.
- Proven ability to lead, manage, and develop a high-performing team.
- Demonstrated ability to simplify and solve complex problems using critical thinking, creative approaches, and structure.
- Excellent written and verbal communication skills, able to articulate complex concepts clearly, adapt your communication style to different audiences, and remain approachable.
- Known for candor, transparency, and treating everyone with respect.
- Ability to travel domestically up to 25% for customer engagements and team meetings.
We offer a competitive compensation package, including an estimated salary range of $201,342 to $236,873 per year, depending on location. Additional benefits include 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning services, flexible PTO policy, learning and development allowance, monthly wellness stipend, and home office stipend.
-
San Francisco, California, United States Gem Full timeAbout GemGem is a pioneering AI-powered recruiting platform that has captured the hearts of TA teams worldwide. With its user-centric design, Gem empowers businesses to optimize productivity, expedite hiring processes, and reduce costs – all while providing recruiters with an intuitive solution. As part of our all-in-one recruiting platform or integrated...
-
Enterprise Customer Success Strategist
1 month ago
San Francisco, California, United States NexHealth Full timeAbout NexHealthOur mission is to accelerate innovation in healthcare by connecting patients, doctors, and developers. We're doing this by automating the integration with health record systems, paving the way for a new generation of disruptive health-tech companies.Here are some of our key accomplishments:$125M Series C at $1B valuationManage more than 75...
-
Enterprise Customer Success Manager
5 days ago
San Francisco, California, United States Atlassian Full timeKey ResponsibilitiesStrategic Planning: Develop and implement comprehensive enterprise customer success strategies that align with Atlassians business goals and customer needs.Customer Insights: Gather and analyze customer feedback, usage data, and market trends to gain insights into customer behavior and preferences.Team Leadership: Lead, mentor, and...
-
San Francisco, California, United States salesforce Full timeWe're looking for a seasoned professional to join our Heroku Professional Services sales team as an Account Partner Director. As a trusted advisor, you'll provide execution excellence, demonstrate intimate knowledge of customers' businesses, and define a roadmap towards success.The ideal candidate will have 6+ years of experience owning or leading a...
-
San Francisco, California, United States Airwallex Full timeAbout AirwallexAirwallex is the unified payments and financial platform empowering global businesses with fully integrated solutions to manage everything from business accounts, payments, spend management, and treasury at a global scale. Founded in Melbourne, we have over 1,500 innovators across more than 20 offices worldwide. Valued at $5.6 billion and...
-
Strategic Sales Enterprise Leader
1 week ago
San Francisco, California, United States Afresh Technologies, Inc. Full timeAbout the RoleAs a Sales Director at Afresh Technologies, Inc., you will be responsible for leading strategic enterprise sales efforts with large grocers throughout the US. You'll identify and articulate how Afresh can unlock significant value for their business.Key Responsibilities:Execute all aspects of the sales cycle while building and managing...
-
Strategic Enterprise Sales Leader
4 days ago
San Francisco, California, United States Aon PLC. Full timeA challenging opportunity has emerged for a highly skilled and ambitious sales professional to join Aon PLC's Cyber Solutions team as a Strategic Enterprise Sales Leader. With a focus on large corporations, this role is ideal for an individual with a proven track record of establishing and developing new client relationships.The successful candidate will...
-
Enterprise Customer Success Manager
4 weeks ago
San Francisco, California, United States Fulcrum Full timeAbout FulcrumWe're revolutionizing the $1T+ insurance industry with cutting-edge AI Agents, serving top 100 brokerages and diverse customers.Fulcrum leads the insurtech revolution, empowering brokerages to boost revenue without headcount expansion through intuitive AI automation.Our AI Agents streamline proposal creation and policy checking, allowing...
-
Enterprise Sales Leader
5 days ago
San Francisco, California, United States Braze Full timeAbout the RoleWe are seeking a highly motivated and experienced Enterprise Sales Leader to join our team at Braze. As an Enterprise Sales Leader, you will be responsible for driving sales growth and expanding our customer base across the enterprise segment.Salary Range: $155,000 - $165,000 per yearJob Description:Key Responsibilities: Identify and pursue new...
-
Enterprise Customer Success Professional
4 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationAt Writer Corporation, we're on a mission to empower businesses with transformative AI solutions. Our full-stack generative AI platform, Writer, is revolutionizing the way enterprises work, delivering exceptional ROI for our valued customers. We're proud to have been named one of the top 50 companies in AI by Forbes and one of the...
-
Enterprise Customer Success Lead
5 days ago
San Francisco, California, United States Comulate Full timeCustomer Success Manager - EnterpriseWe're seeking a skilled Customer Success Manager to drive the growth and satisfaction of our enterprise clients. Our platform is revolutionizing insurance accounting teams, and we need someone who can maximize customer success post-sale.This role involves partnering with customers throughout their journey, from...
-
Enterprise Customer Success Manager
1 week ago
San Francisco, California, United States Ironclad, Inc. Full timeJob Overview">We are seeking an experienced Enterprise Customer Success Manager to join our team at Ironclad, Inc. in San Francisco, CA, and remotely. In this role, you will partner with our largest global customers to drive adoption of our contract lifecycle management solution and ensure they maximize the value of their investment.">About the Role">The...
-
Enterprise Sales Executive
1 month ago
San Francisco, California, United States Decagon AI, Inc. Full timeAbout Decagon AI, Inc.: We're revolutionizing the conversational AI space for enterprise customers. With a strong foundation and significant funding from top investors, we're poised for rapid growth.**Job Summary:**We're seeking an experienced Enterprise Sales Executive to drive strategic growth and expand our customer base. As a key member of our sales...
-
San Francisco, California, United States salesforce Full timeTo excel in this role, please consider applying for a maximum of 3 positions within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're the leader in customer relationship management and innovation, empowering companies to succeed with AI-powered data and CRM. Our core values guide us as we help...
-
Enterprise Customer Success Strategist
4 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationWriter is a cutting-edge AI platform transforming the way leading enterprises work. As one of the top 50 companies in AI by Forbes and a best place to work by Inc. Magazine, Writer empowers its customers with secure and reliable AI applications that solve mission-critical business challenges.The company's fully integrated solution...
-
Strategic Customer Success Professional
5 days ago
San Francisco, California, United States Atlassian Full timeOverviewWe are looking for a Strategic Customer Success Professional to join our team at Atlassian. This role is responsible for helping customers realize the value in their Atlassian investment.Key Responsibilities:Engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale.Buide complex customers over their...
-
Enterprise Sales Leader
2 weeks ago
San Francisco, California, United States Lakera Full timeEnterprise Sales LeaderWe are seeking an experienced Enterprise Sales Leader to play a pivotal role in shaping our sales strategy and organization within the rapidly expanding AI security market. This position offers a unique opportunity to drive growth, influence product direction, and help define the future of AI security.Lakera is on a mission to ensure...
-
Enterprise Customer Success Lead
5 days ago
San Francisco, California, United States Dagster Labs Full timeFoster Customer Loyalty and GrowthDagster Labs is seeking an accomplished Enterprise Customer Success Lead to analyze usage data to identify opportunities, evaluate performance, and make data-driven decisions to optimize customer success strategies.The ideal candidate will have familiarity with the modern data stack and experience working with software...
-
Strategic Cloud Sales Leader
4 days ago
San Francisco, California, United States Amazon Full timeJob OverviewWe are seeking a seasoned leader to drive adoption of AWS within our Independent Software Vendor (ISV) segment.Key ResponsibilitiesDrive adoption of AWS' full suite of services into a set of Strategic ISV customers, exceeding annual revenue and growth targets.Build and manage a team of top strategic sales professionals.Ensure end customer...
-
Enterprise Customer Success Strategist
5 days ago
San Francisco, California, United States Software Guidance and Assistance, Inc. Full timeSoftware Guidance and Assistance, Inc. is a leading provider of technology and resource solutions, driven by a mission to solve big IT problems with a more personal, boutique approach. We are seeking an experienced Enterprise Customer Success Strategist to join our team and help us deliver exceptional customer experiences.The successful candidate will have a...