Strategic Customer Success Professional
3 weeks ago
Overview
We are looking for a Strategic Customer Success Professional to join our team at Atlassian. This role is responsible for helping customers realize the value in their Atlassian investment.
Key Responsibilities:
- Engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale.
- Buide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
- Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.
- Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.
Requirements:
- 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
- Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
- Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.
Benefits:
We offer a competitive salary range of $171,800 - $229,000 depending on location, as well as benefits, bonuses, commissions, and equity.
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