Strategic Customer Success Professional

3 weeks ago


San Francisco, California, United States Atlassian Full time

Overview

We are looking for a Strategic Customer Success Professional to join our team at Atlassian. This role is responsible for helping customers realize the value in their Atlassian investment.

Key Responsibilities:

  • Engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale.
  • Buide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
  • Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.
  • Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions.

Requirements:

  • 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio.
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes.
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified.

Benefits:

We offer a competitive salary range of $171,800 - $229,000 depending on location, as well as benefits, bonuses, commissions, and equity.



  • San Francisco, California, United States PetsApp Full time

    About the Role:We are seeking a highly skilled and dedicated Customer Success Manager with a background in SaaS customer success or account management to join our team at PetsApp. This role is central to ensuring that our customers derive maximum value from our product.Key Responsibilities:Customer Onboarding & Success Planning: Lead customers through the...


  • San Francisco, California, United States OpenAI Full time

    About the RoleAs a strategic leader, you will oversee a team responsible for driving the adoption, engagement, and value realization of all OpenAI products throughout the customer lifecycle. Your key objective will be to ensure the technical success of our most strategic customers across the globe.Key Responsibilities:Own the strategy and operating model of...


  • San Francisco, California, United States Checkr Full time

    About CheckrCompany OverviewWe're a leader in the background check industry, working with over 100,000 customers to help them make informed hiring decisions. Our mission is to build people infrastructure for the future of work.Job DescriptionWe're seeking a Senior Manager, Enterprise Customer Success to lead our team of Customer Success Managers. As a key...


  • San Francisco, California, United States Atlassian Full time

    About the RoleAt Atlassian, we're driven by a shared vision: to empower every team to achieve their full potential. As a Strategic Customer Success Manager, you'll play a critical role in helping our customers unlock the value of our solutions.We're seeking an experienced customer success professional to join our team and drive strategic relationships with...


  • San Francisco, California, United States Gorgias Full time

    About the RoleWe are seeking a highly skilled Customer Success Professional to join our team at Gorgias. In this role, you will be responsible for managing the post-sale lifecycle of our Convert product, ensuring customer satisfaction and driving growth.Conduct thorough onboarding sessions with new customers, tailoring the experience to drive adoption of our...


  • San Francisco, California, United States salesforce Full time

    We're looking for a seasoned professional to join our Heroku Professional Services sales team as an Account Partner Director. As a trusted advisor, you'll provide execution excellence, demonstrate intimate knowledge of customers' businesses, and define a roadmap towards success.The ideal candidate will have 6+ years of experience owning or leading a...


  • San Francisco, California, United States Dealpath Full time

    About the RoleWe are seeking a talented and results-driven Customer Success Professional to join our growing team in San Francisco. As a key member of our Customer Success team, you will play a vital role in ensuring our customers achieve their goals by utilizing Dealpath to its full potential.The ideal candidate will have a strong passion for customer...


  • San Francisco, California, United States salesforce Full time

    To excel in this role, please consider applying for a maximum of 3 positions within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're the leader in customer relationship management and innovation, empowering companies to succeed with AI-powered data and CRM. Our core values guide us as we help...


  • San Francisco, California, United States Innovaccer Full time

    About UsInnovaccer is a leading healthcare technology company that empowers healthcare organizations to deliver better care and improve patient outcomes.Job OverviewWe are seeking an experienced Customer Success Director to join our team. This role will be responsible for driving customer success and growth across a portfolio of top key accounts in the...


  • San Francisco, California, United States Workstream Full time

    Job OverviewA high-growth opportunity has emerged at Workstream, a mission-driven company dedicated to empowering deskless workers and local businesses. We are seeking an exceptional Customer Success Director to lead our Customer Success team in driving revenue growth and delivering value to our customers.ResponsibilitiesLead a team of customer-facing...


  • San Francisco, California, United States Perfect Venue Full time

    Job OverviewWe are seeking an experienced customer success professional to lead our Customer Success team at Perfect Venue. The ideal candidate will have a proven track record in driving customer success and achieving high customer satisfaction and retention rates.About the RoleThis is a leadership position that requires a strategic thinker who can build and...


  • San Francisco, California, United States LegalOn Technologies Full time

    Job OverviewWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Success Manager. This role plays a crucial part in ensuring the success and satisfaction of our customers.About Us:LegalOn Technologies is the world's leading provider of AI contract review software. Our innovative solution helps lawyers and legal...


  • San Francisco, California, United States Unify GTM Full time

    Unlock Your Potential as a Strategic LeaderAs our Senior Customer Success Manager, you'll take on a key leadership role in driving customer satisfaction and long-term success across our growing customer base. With a focus on strategic account management, you'll be responsible for managing and expanding a portfolio of high-growth companies, driving measurable...


  • San Francisco, California, United States Atlassian Full time

    About the RoleWe are seeking an experienced Strategic Engagement Manager to lead Atlassian service engagements with our largest clients. As a key member of our Advisory Services team, you will orchestrate essential activities through contracted services engagement that set customers up for success as they use Atlassian products.The successful candidate will...


  • San Francisco, California, United States Workstream Full time

    Company OverviewWorkstream is a mission-driven company that empowers local businesses and deskless workers by providing premium software solutions. With a focus on serving the underserved, Workstream aims to revolutionize the way hourly businesses operate.Job DescriptionWe are seeking a highly skilled Cross-Functional Leader to head our Customer Success...


  • San Francisco, California, United States PagerDuty Full time

    About the PositionThis strategic sales professional will play a key role in driving revenue growth and expansion by building strong relationships with existing and potential customers. The ideal candidate will have a proven track record of success in enterprise sales, with a strong ability to negotiate agreements and drive long-term partnership success.Key...


  • San Francisco, California, United States Atlassian Full time

    About the Role:At Atlassian, we are seeking a highly motivated and experienced Senior Manager, Customer Success Strategy, to join our Customer Experience & Strategic Programs team. In this role, you will be responsible for developing and executing strategies that drive enterprise customer success, enhance customer experiences, and foster long-term...


  • San Francisco, California, United States Checkr Full time

    About CheckrWe're disrupting the hiring industry with our innovative technology, empowering hiring teams to make informed decisions. With over 100,000 customers, including prominent companies like DoorDash and Lyft, we're leading the way in people infrastructure for the future of work.A career at Checkr means collaborating with brilliant minds, driving...


  • San Francisco, California, United States Instrinsic Full time

    Customer Success RepresentativeWe are revolutionizing the way Trust & Safety teams protect their communities from abuse by utilizing safe and effective AI solutions.You will be the key point of contact for executive-level stakeholders, aligning our solutions with their strategic goals to unlock value and drive business growth.This role requires a deep...


  • San Francisco, California, United States Copy, Inc Full time

    At Copy.ai, we're pushing the boundaries of human creativity, thinking, and innovation with our AI platform. As our Head of Customer Success, you'll be instrumental in driving exceptional client experiences, focusing on retention, adoption, growth, and engagement. This role is what you make of it, and your teammates will help you every step of the way.About...