Strategic Customer Success Director for Salesforce Heroku

2 days ago


San Francisco, California, United States salesforce Full time

To excel in this role, please consider applying for a maximum of 3 positions within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We're the leader in customer relationship management and innovation, empowering companies to succeed with AI-powered data and CRM. Our core values guide us as we help businesses across every industry achieve their goals and connect with customers like never before.

Department Description

We deliver strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. Our team's expertise relies on specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Heroku.

Overview of the Role

This is an exciting opportunity to join our growing Heroku Professional Services sales team as an Account Partner Director. Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment.

Your Impact

  • Drive thoughtful, strategic, and enterprise-level strategies for our most ambitious customers
  • Facilitate qualification, deal cycle participation, account reviews, and value assessments
  • Accountable for bookings, revenue, margin, CSAT, and value delivered
  • Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach, and Salesforce methodology
  • Act as a trusted advisor to our customers to accelerate value and improve customer outcomes
  • Pilot awareness within a micro-vertical to develop repeatable motions
  • Serve as a key SME, leader, and services consultant to our sales teams
  • Serve as the liaison between internal and external teams

Required Qualifications:

  • 6+ years of experience owning or leading a book-of-business
  • 8+ years of experience working within a consulting landscape
  • App-development background to manage GTM around a highly technical product
  • Experience selling professional services related to digital transformation
  • Experience driving a strategic motion, including value propositions, execution planning, teaming, and outcomes-based engagements
  • Capable of building assets from scratch, including marketing, sales, and strategy solutions
  • Experience with global procurement leads to settle pricing and deal strategy
  • Skilled in maneuvering and working with the C-Suite during a strategy cycle
  • Background in delivering critical initiatives and/or programs for a firm-based model or product company
  • Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Estimated Salary Range: $189,670 - $253,760

We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.



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