Enterprise Customer Success Strategist

6 days ago


San Francisco, California, United States NexHealth Full time

About NexHealthOur mission is to accelerate innovation in healthcare by connecting patients, doctors, and developers. We're doing this by automating the integration with health record systems, paving the way for a new generation of disruptive health-tech companies.

Here are some of our key accomplishments:

  • $125M Series C at $1B valuation
  • Manage more than 75 million patient records
  • 80%+ annual revenue growth
  • Top 10% of Inc. 5000 (2022)

We have an Enterprise Account Management team that plays a crucial role in managing our largest and most strategic customers. These customers depend on us not only to ensure their satisfaction but also to guide them in maximizing the value of our patient experience platform. As a member of the Enterprise Account Management team, you will be responsible for developing long-term relationships with key stakeholders, driving renewals, and identifying growth opportunities.

You'll do this by serving as the primary point of contact for NexHealth's enterprise customers, ensuring their satisfaction and success with our platform. This involves building and maintaining strong relationships with key stakeholders across customer organizations to foster long-term partnerships. You'll consult customers on best practices for optimizing NexHealth's platform and driving measurable outcomes.

The estimated salary for this position is $120,000 - $160,000 per year, depending on location and experience. With competitive benefits like commuter benefits, 401K, full medical, dental, and vision, and unlimited PTO, we offer a comprehensive compensation package.What You'll Bring:
  • 7+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS or HealthTech environment.
  • Proven track record of managing large, strategic accounts with a focus on adoption renewals, expansions, and upselling.
  • Strong consulting skills with the ability to advise customers on how to best leverage technology to meet their business goals.
  • Expertise in commercial conversations, including negotiating contract renewals and identifying growth opportunities.
  • Ability to analyze customer data to inform strategies, drive results, and identify areas for improvement.
  • Excellent communication and relationship-building skills with experience navigating larger enterprises and engaging senior stakeholders such as VPs, CIOs, and Directors of IT.
  • Demonstrated ability to communicate and collaborate effectively across departments to deliver exceptional customer outcomes.
  • Ability to operate in a dynamic environment.


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