Client Support Office Coordinator
2 weeks ago
Customer Support Office Specialist (Contract Position)
Job Category: Individual Contributor
Job Details:
About Canadian Linen & Uniform Service
Canadian Linen & Uniform Service (CLAUS) is a leading provider of uniforms and related services, catering to over 300,000 clients across various sectors. Our comprehensive approach includes designing, manufacturing, laundering, and delivering uniforms, ensuring a complete solution that fosters teamwork and enhances professional identity. With operations spanning more than 16 locations nationwide, we are committed to excellence.
Role Overview:
The Customer Support Specialist will play a vital role in managing and supporting the administrative functions of Customer Service across our branches in Canada. This position focuses on data entry and coordination to ensure seamless operations.
Key Responsibilities:
- Address incoming inquiries from branch service management, collaborating with various resources to resolve customer service, billing, and maintenance issues promptly.
- Facilitate the setup of new customers and maintain accurate pricing, billing, and adjustments.
- Update and manage digital customer contracts and necessary adjustments.
- Assist branches by ensuring accurate billing for timely installation of new accounts and special billing requests.
- Generate invoices, documents, and reports as required, adhering to deadlines for successful completion.
- Perform additional duties as assigned or requested.
Candidate Profile:
We seek individuals who possess:
- A post-secondary education, preferably in a relevant field, or equivalent work experience.
- A minimum of 2 years of experience in Customer Service or Administrative roles, ideally in a fast-paced environment.
- The ability to read, comprehend, and interpret various documents, including standard operating procedures.
- Exceptional communication skills, both verbal and written.
- A typing speed of at least 40 words per minute.
- A proven track record of building effective professional relationships across departments.
- Strong attention to detail and the ability to thrive in a dynamic environment, even amidst ambiguity.
- Excellent organizational skills, particularly in document control and administrative tasks.
- A positive attitude, eagerness to learn, and a proactive approach to completing tasks.
- Strong ethical standards, with a commitment to inclusion and integrity.
- Advanced proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint, and Internet).
Additional Information:
This position offers the potential for full-time employment, a competitive pay rate, and the opportunity to work with great teammates in a collaborative environment. As a growing company, we prioritize internal promotions.
Canadian Linen & Uniform Service (CLAUS) is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We recognize that our success relies on the varied perspectives and contributions of our employees. If contacted for a job opportunity, please inform us of any accommodations needed to ensure equitable access throughout the recruitment process. All accommodation information will be treated confidentially and used solely to provide an accessible candidate experience.
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