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Client Support Representative

2 months ago

Hamilton, Ohio, United States Anserve Full time
Job Overview

Salary: $15.50 per hour

ABOUT ANSERVE:

Anserve Inc. operates as a 24/7 HIPAA-compliant Call Center within a $30 billion industry. Since 1969, we have been recognized as a leading provider of answering services, catering to a diverse clientele ranging from emerging startups to established brand names. As a family-owned business, we pride ourselves on our dedicated workforce of over 100 employees housed in our spacious facility.

OUR MISSION: To cultivate a remarkable company culture with compassionate individuals while achieving outstanding results.

COMPENSATION AND BENEFITS:

We value our employees and believe that our culture is the cornerstone of our success.

  • Base pay of $15.50 per hour.
  • 401k plan with up to 4% employer matching.
  • Comprehensive health coverage.
  • Dental and vision insurance, along with accident and critical illness plans.
  • Generous paid time off.
  • Tuition reimbursement opportunities.
  • Referral bonuses.
  • Professional development environment.
  • Collaborate with an award-winning team.
  • Flexible working conditions.
  • Opportunities for advancement.
  • Manager development programs.
  • Monthly rewards and incentives.
  • Biannual industry recognition.

COMPUTER REQUIREMENTS:

• Personal computer or laptop (Windows 10 or 11) with a minimum of 8GB RAM, wired USB headset, webcam, and high-speed internet connection is required.

JOB PURPOSE:

As a Client Support Representative, you will serve as the initial point of contact for our callers, delivering exceptional customer service and ensuring a positive and professional interaction. You will utilize our communication platforms to assist clients by answering their inquiries, addressing concerns, and directing calls appropriately.

DUTIES AND RESPONSIBILITIES:

Call Handling:

  • Communicate clearly and effectively, ensuring clients fully comprehend the information provided.
  • Utilize our communication platforms proficiently to manage incoming calls and ensure accurate handling of inquiries.
  • Provide comprehensive support by understanding caller needs and delivering accurate information.
  • Direct inquiries and complaints to the appropriate department or individual for swift resolution and enhanced customer satisfaction.

Customer Service Excellence:

  • Maintain high standards of customer service, fostering a positive and professional experience.
  • Quickly assess various caller situations, demonstrating empathy and problem-solving skills.

Quality Assurance:

  • Adhere to Anserve's Quality Assurance policies, ensuring all interactions meet company standards.
  • Engage in continuous self-improvement to enhance service quality.

ADDITIONAL RESPONSIBILITIES: Flexibility to take on other duties as needed to support the team and contribute to the overall success of the Customer Contact Center.

REQUIRED SKILLS AND ABILITIES:

  • Commitment to Anserve's core values.
  • Excellent communication skills, including active listening.
  • Service-oriented mindset with the ability to discern caller needs.
  • Proficient with communication platforms or capable of learning quickly.
  • Optimistic and resourceful in overcoming challenges.
  • Demonstrated ability to work effectively in a remote environment.
  • Enthusiastic about continuous learning and self-improvement.
  • Familiarity with contact center software and Microsoft Office suite is advantageous.

EDUCATION AND EXPERIENCE:

  • High School Diploma or GED required.
  • Prior experience in a call center is preferred but not mandatory.

SUPERVISORY REQUIREMENTS:

  • This position does not have supervisory responsibilities.

TRAVEL REQUIREMENTS:

  • This role does not require travel.

ADA Disclaimer: This job description aims to encompass all competencies necessary for successful performance in this role. However, for ADA purposes, essential functions may not be fully described for reasonable accommodation requests.