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Client Service Advisor

2 months ago

Hamilton, Kansas, United States HSBC Group Full time

Customer Engagement Representative

Location: Glasgow, United Kingdom

Job Type: Permanent - Full Time

Work Style: Office Based

Salary: £22,000 per annum, pro rata for part-time hours

At HSBC Group, we are seeking dedicated individuals to join our dynamic customer service team in a fast-paced environment. As a Customer Engagement Representative, you will play a crucial role in assisting our clients with their banking needs. You will engage with over 60 customers daily, guiding them through our innovative services and solutions.

Our commitment to exceptional customer service is reflected in our team. We value passionate and dedicated individuals who prioritize customer satisfaction and are eager to go the extra mile. If you thrive in a challenging environment and enjoy connecting with people, this role is ideal for you.

Benefits and Perks:

  • Flexible working arrangements with options for 4 or 5-day shifts
  • Access to an on-site gym, personal training, and wellness events
  • Generous holiday entitlement of 231 hours per annum based on a 35-hour week
  • Opportunity for up to 2 paid community service days each year
  • Free parking and subsidized on-site childcare facilities
  • Comprehensive healthcare coverage for you and your family
  • Competitive parental leave policies
  • Career development programs and opportunities for advancement
  • Extensive training and support during your initial weeks

We believe in building a diverse workforce that reflects our customer base. We welcome applications from individuals of all backgrounds, beliefs, and experiences. At HSBC Group, we are committed to fostering an inclusive workplace where everyone can bring their authentic selves.

Shift Patterns:

To meet our customers' needs, we offer various shift patterns, including early morning and late evening options. Our operating hours span 24/7, ensuring we are always available for our clients. Training will be conducted remotely initially, followed by in-office support to help you acclimate to your role.

As a part of our commitment to work-life balance, we consider flexible working arrangements, including part-time roles and staggered hours. We encourage you to discuss any specific needs during the application process.

Join us at HSBC Group and be part of a team that values diversity, inclusion, and exceptional customer service.