Client Support Specialist

2 weeks ago

Norristown, Pennsylvania, United States Resources for Human Development Full time
Job Overview

Are you passionate about enhancing the lives of others? Resources for Human Development is seeking a dedicated Full-Time Case Manager with a competitive hourly wage of $20.

*******$1,500 Sign-On Bonus Available*******

Benefits of Joining RHD

  • Comprehensive Benefits Package (Medical, Dental, Vision)
  • Generous Paid Time Off Plan
  • Scholarship and Tuition Assistance Programs
  • Student Loan Forgiveness Opportunities
  • Discounts on Cell Phone Plans & More
  • Referral Bonus Program
  • Performance-Based Incentives


*RHD provides up to $5,000 reimbursement for employees pursuing professional clinical licensure (LCSW, LPS, LMFT). RHD is committed to fostering employee growth and development while ensuring high-quality services across all programs. Join RHD and benefit from our investment in your career*

Your Impact:

· Assist individuals facing homelessness.

· Champion the dignity and rights of every person.

· Facilitate development and outcomes as specified in individual goal plans.

· Ensure access to community resources.

· Uphold the mission, vision, and values of RHD.

The Case Manager will provide essential hands-on case management services to clients in the community. This role involves helping clients establish connections to long-term community support, focusing on five key areas for community stability: psychiatric treatment and medication adherence, financial management, substance abuse support, housing crisis intervention, and family engagement. The primary objectives are to maintain client engagement and support their stability in a residential environment throughout the duration of services.

Position Summary

The Case Manager will assess the resources necessary to address the unique needs of each participant. Responsibilities include advocating for participants to ensure they receive required services, identifying program needs, recognizing service gaps, and recommending effective strategies. A commitment to RHD's core values is essential in executing these duties.

Key Responsibilities

Team Collaboration

  • Participate as a member of a multidisciplinary team to deliver services from a holistic and values-driven perspective.
  • Contribute to the development and review of recovery plans in partnership with participants, clinical staff, and other stakeholders.
  • Establish and maintain relationships with community organizations to assist participants in accessing available resources.

Direct Client Engagement

  • Deliver community-based services to participants, focusing on education, resource connection, community involvement, and achieving recovery plan objectives.

Administrative Duties

  • Complete all necessary assessments and documentation as mandated by RHD, funding sources, and licensing/accreditation bodies.
  • Perform additional duties as assigned.

Qualifications

  • Bachelor's Degree in Human Services or a related field.
  • Intermediate proficiency in computer skills.
  • Preferred: One year of Case Management experience.
  • Required: Two years of general work experience supporting individuals in behavioral health, addiction recovery, or IDD services.
  • Valid driver's license.

Working Conditions

Additional Special Working Conditions:

  • Community-based work within the service delivery area. Driving program participants to appointments is required.

Physical Requirements

  • Medium lifting: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Abilities

  • Ability to stand or sit for extended periods.
  • Walking and using hands or fingers for various tasks.
  • Climbing stairs or ladders.
  • Effective communication skills (talking and hearing).
  • Visual acuity for detecting and assessing information.
  • Ability to push, pull, and perform repetitive motions.
  • Reaching, kneeling, stooping, crouching, or crawling as needed.

Reporting Structure

  • Direct Supervisor: Program Director

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

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