Client Relations Specialist
2 weeks ago
Are you passionate about providing outstanding client support and resolving issues effectively? Join the O'Donnell Metal Fabricators, Inc. team to create a meaningful difference in our customers' experiences. We prioritize our core values, encourage personal and professional growth, maintain Dependability, Honesty, and a commitment to Excellence, while fostering a culture of being a Valuable team member every day. A positive attitude is essential; prior industry experience is not mandatory. Are you prepared to take on this rewarding role?
As a Client Relations Specialist at O'Donnell Metal Fabricators, Inc., you will be the key point of contact for daily operations. Your main responsibilities will include:
- Coordinating, delegating, and overseeing the activities of service technicians and installers
- Communicating with clients, technicians, and management to ensure exceptional service and customer satisfaction
- Addressing client inquiries, concerns, and feedback in a courteous and professional manner
- Maintaining accurate records and summaries of all service activities and transactions
To thrive in this position, you should have:
- Excellent interpersonal communication skills
- Strong verbal and written communication capabilities
- Effective organizational and time management skills
- Proficiency in using computers and related technology
Physical Requirements:
- Regular movement and/or extended periods of sitting
- Some bending, lifting, and crouching may be required
- Manual dexterity to operate a keyboard, phone, calculator, printer, etc.
Work Environment:
You will interact with colleagues, supervisors, team members, and clients. Occasionally, you may encounter challenging situations that involve managing upset or critical customers.
O'Donnell Metal Fabricators, Inc. is an equal opportunity employer that values diversity and inclusion in the workplace. We reject all forms of discrimination and harassment based on race, color, gender, beliefs, sexual orientation, origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local laws.
This commitment extends to all employment practices within our organization, including recruitment, selection, promotion, termination, compensation, benefits, training, and internships. O'Donnell Metal Fabricators, Inc. bases hiring decisions solely on qualifications, skills, and current business needs.
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