Sales Support Specialist
1 week ago
Midwest Veterinary Supply is on the lookout for a dedicated Sales Support Specialist to join our dynamic team.
Position Summary:
Deliver exceptional customer service in a friendly and professional manner, assisting veterinary clinics with inquiries regarding promotions, pricing, product information, and resolving any issues they may encounter. Support internal teams to enhance the overall service quality and foster strong relationships with our clients.
Key Responsibilities:
- Process orders from veterinary clients and sales representatives via phone, ensuring accurate entry into our system while utilizing cross-selling and upselling techniques.
- Initiate outbound calls to clinics to promote new products and special offers, while actively seeking to engage new clients and re-establish connections with previous accounts.
- Address unique customer requests, including problem resolution, processing returns, providing price quotes, and managing special orders.
- Organize and respond to communications from clients and colleagues, ensuring all inquiries are handled efficiently.
- Conduct research based on clinic requests and distribute product information as needed. Participate in training sessions and meetings as required.
- Perform additional tasks and projects as assigned.
Qualifications:
- Ability to fulfill essential job functions effectively.
- High School Diploma or equivalent is mandatory.
- At least one year of experience in a veterinary or customer service role is required.
- Proficient in reading, writing, and speaking English.
- Capable of interpreting various documents, including safety guidelines and operational manuals.
- Excellent listening and communication skills, demonstrating professionalism and tact.
- Strong organizational abilities and attention to detail.
- Capacity to learn about a diverse range of products.
- Basic computer proficiency, including data entry skills.
Mental & Physical Requirements:
- Detail-oriented to ensure order accuracy.
- Ability to work efficiently in a fast-paced environment and manage time effectively.
- Frequent interaction with customers and team members.
- Potential stress related to customer service problem-solving.
- Regular use of a computer and telephone, requiring good vision and hearing.
- Ability to remain seated at a desk for extended periods.
- Occasional travel may be necessary for meetings.
Work Environment:
The role is primarily office-based, with a standard workweek. Flexibility for occasional overtime and weekend work may be necessary.
Compensation & Benefits:
We offer a competitive salary along with a comprehensive benefits package, including health insurance, retirement plans, paid holidays, and paid time off. Our workplace promotes a casual atmosphere with regular team-building events and activities.
About Our Company:
Since 1961, Midwest Veterinary Supply, Inc. has been committed to providing high-quality service and products to the veterinary industry. We pride ourselves on our prompt order fulfillment and our dedication to maintaining strong relationships with our clients.
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