Client Relationship Executive

2 weeks ago


Holland, Michigan, United States Uniforce Professionals Full time

Position Overview: We are seeking a dedicated Customer Success Manager who excels in fostering and nurturing relationships with our valued clients. Your primary objective will be to guarantee an exceptional customer journey while delivering significant value to our clientele.

Key Responsibilities:

  • Maintain a high level of client satisfaction through effective communication and support.
  • Oversee service delivery processes to ensure seamless operations.
  • Facilitate continuous improvement initiatives to enhance service quality.
  • Collaborate with internal teams to drive client success and retention.

Qualifications:

  • Relevant HBO work and thinking level.
  • Understanding of IT frameworks, with ITIL knowledge being advantageous.
  • Familiarity with portfolio management, particularly in Smart Combinations services.
  • Experience with platforms such as ServiceNow, Genesys, and SalesForce.
  • Proven track record in process optimization.
  • Expertise in service and contract management.

Additional Requirements: You will play a crucial role in coordinating service and delivery processes while promoting ongoing learning and development. Proficiency in both Dutch and English is essential for this role.



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