Commercial Loss Coordinator

7 days ago


New Salisbury, Indiana, United States Servpro Industries Inc Full time
About the Role

The Commercial Loss Coordinator provides critical support to the Commercial Large Loss Division (CLLD) and its team members. This role involves interacting with staff at various levels, including the Large Loss Response Team and the SERVPRO franchise community.

Key Responsibilities
  • Maintain accurate and up-to-date job loss file management systems, ensuring seamless documentation and review processes.
  • Prepare and manage commercial dispatch follow-up logs, ensuring timely oversight of commercial losses.
  • Assist in maintaining current and accurate job file information, including follow-up on work-in-progress jobs, jobs pending invoices, and account receivables.
  • Support the Large Loss Response Team (LLRT) by tracking membership requirements, updating the LLRT membership roster, and communicating with CLLD team members and other relevant parties.
  • Correspond with franchisees interested in LLRT membership, track submitted membership applications, and assist with annual LLRT membership renewal.
  • Secure and review completed job file documentation from operators.
  • Provide assistance as needed during storm events to the CLLD team members, call center, and other departments.
Requirements
  • Three years of relevant experience working in insurance or restoration is required.
  • Ability to effectively communicate with leaders, colleagues, and customers in person, on the phone, and through written communication.
  • Excellent communication skills; written and verbal.
  • Possess a strong desire for quality and high attention to detail.
  • Intermediate to advanced level of knowledge with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
  • Excellent interpersonal, analytical, and problem-solving skills.
  • Excellent time management, organization, and prioritization skills.
  • High School Diploma or GED required.
  • Associate Degree in Business Administration, Computer Software Applications, or certificate preferred.


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