Operations Director

7 days ago


Ashland, Kentucky, United States Five Star Parks and Attractions Full time
Job Summary:

An Operations Director has responsibility for the entire center, by performing the following duties, either personally or by delegating through subordinates.

Key Responsibilities:
  • Management:
    • Recruits, hires, trains, evaluates, and terminates all functional managers.
    • Exemplifies the core value philosophy to all subordinates.
    • Builds a culture centered around the core values throughout the facility.
    • Maintains an open-door policy.
    • Co-Lead weekly Ops L10 with GM.
    • Addresses and resolves all guest issues personally or given to GM if major issue.
    • Works with GM to achieve year over year growth and profitability.
    • Holds GSM's accountable for providing great guest service & upholding core values.
    • Schedule GSA's 2 weeks in advance.
    • Ensures all Jolt checklists are being done on time and done correctly by all team members.
    • Getting monthly reports together for the accountants.
    • Maintains team member personnel files, forms, and records.
    • Establishes sites goals and develops efforts to ensure that goals are met or exceeded.
    • Coordinates facility & building maintenance.
  • Financial:
    • Ensures that deposits are made in a timely manner.
    • Takes responsibility for all daily cash deposits.
    • Submits all required payroll records.
    • Meets or exceeds financial goals set by team.
    • Creates loss prevention measures.
    • Develops new ways to increase revenue and average spend per guest.
    • Manages cost for all aspects in facility including labor & goods sold.
  • Safety:
    • Ensures that all Team Members comply with health and safety rules and regulations.
    • Implements and documents required safety programs.
    Requirements:
    • Working knowledge of the Internet, Microsoft Office Professional, and willingness to learn new software platforms such as out POS system, party booking software and scheduling.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    Additional Requirements:
    • Position requires consistent activity, such as walking, bending and lifting.
    • Must be able to work holidays and weekends.
    • Employment contingent on background check.

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