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Operations Director

2 months ago

Ashland, Kentucky, United States Malibu Jacks Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Malibu Jacks. The successful candidate will be responsible for overseeing the day-to-day operations of our facility, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities
  • Management:
    • Recruit, hire, train, evaluate, and terminate functional managers.
    • Exemplify the company's core values to all subordinates.
    • Build a culture centered around the core values throughout the facility.
    • Maintain an open-door policy.
    • Co-lead weekly operations meetings with the General Manager.
    • Address and resolve all guest issues personally or delegate to the General Manager if necessary.
    • Work with the General Manager to achieve year-over-year growth and profitability.
    • Hold General Sales Managers accountable for providing excellent guest service and upholding core values.
    • Schedule General Sales Associates two weeks in advance.
    • Ensure all Jolt checklists are completed on time and accurately by all team members.
    • Prepare monthly reports for the accountants.
    • Maintain team member personnel files, forms, and records.
    • Establish site goals and develop strategies to ensure goals are met or exceeded.
    • Coordinate facility and building maintenance.
  • Financial:
    • Ensure timely deposits are made.
    • Take responsibility for all daily cash deposits.
    • Submit required payroll records.
    • Meet or exceed financial goals set by the team.
    • Develop loss prevention measures.
    • Identify new ways to increase revenue and average spend per guest.
    • Manage costs for all aspects of the facility, including labor and goods sold.
  • Safety:
    • Ensure all team members comply with health and safety rules and regulations.
    • Implement and document required safety programs.
    Requirements
    • High school diploma or general education degree (GED); and a minimum of 2 years of management experience in the field; or equivalent combination of education and experience.
    • Working knowledge of the Internet, Microsoft Office Professional, and willingness to learn new software platforms.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    Additional Requirements
    • Position requires consistent activity, such as walking, bending, and lifting.
    • Must be able to work holidays and weekends.
    • Employment contingent on background check.
    Benefits
    • 401(k) Retirement Plan.
    • 401(k) Company Matching.
    • Health Insurance.
    • Dental Insurance.
    • Vision insurance.
    • Paid Time Off.
    • Employee Discounts.