Aviation Operations Coordinator

2 weeks ago

Castle Rock, Colorado, United States Aircraft Performance Group, LLC Full time

Location

USA, Castle Rock, CO (Office only)

Position Overview

We are seeking a proactive and enthusiastic Flight Operations Specialist to provide essential support across the AFVP Aviation Group's diverse product offerings. In this pivotal position, you will deliver technical assistance for our comprehensive suite of software solutions. Candidates should possess experience in dispatch, aviation operations, or hold a private pilot's license. You will collaborate with our technical support team, engaging with our global flight operations support and development teams to ensure optimal customer satisfaction.

Key Responsibilities

  • Provide North American (NAM) flight planning assistance with a focus on technical support, addressing inquiries related to various aircraft types, whether IFR or VFR, rotary or fixed wing.
  • Communicate product functionalities and document bug reports specifically related to flight planning, filing, and routing requests through our agile toolset.
  • Utilize aviation-specific technical expertise to troubleshoot and offer software support.
  • Collaborate with development teams to investigate and resolve support inquiries within our applications and online tools.
  • Work in partnership with stakeholders across multiple business units in a corporate environment.
  • Take ownership of reported incidents and issues, maintaining consistent communication and ensuring resolutions related to the APG, RocketRoute, and Seattle Avionics product lines.
  • Conduct initial assessments and prioritize reported concerns.
  • Perform additional duties as assigned.

Qualifications and Experience

  • Ability to engage with individuals at all levels within the aviation sector.
  • A minimum of five years of aviation experience, with a professional qualification, Dispatch or Private Pilot's License, or equivalent practical knowledge.
  • At least two to three years of experience in a technical Service Desk or systems support role.
  • Proficient in Office 365, including spreadsheets, with strong general IT skills.
  • Exceptional communication abilities and experience working across diverse cultures.
  • A strong aptitude for proactive analysis and problem-solving.
  • A customer-centric approach.

The ideal candidate is adept at discerning critical details, possesses situational awareness, and understands the importance of hierarchy, representing others effectively. This individual is results-driven, knows when to adapt, and is committed to raising standards, holding themselves and others accountable, thriving in a multicultural environment. Be prepared for a dynamic work experience.

About Aircraft Performance Group

Aircraft Performance Group, LLC (APG) is a flight operations performance engineering firm, established in 1999, specializing in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations sectors. We provide data for a wide range of aircraft, from regional turbo-prop to large cabin ultra-long haul business jets. Our extensive database includes information on over 7000 airports worldwide, and we have expertise in digitizing Approved Flight Manuals for use within our performance programs, as well as utilizing manufacturer-provided software. APG is committed to meeting FAR, EASA, and CASA requirements.

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