Aviation Operations Support Specialist

2 weeks ago

Castle Rock, Colorado, United States Aircraft Performance Group Inc Full time

Location

USA, Castle Rock, CO (Office only)

About the Role

We are seeking a motivated and skilled Aviation Operations Support Specialist to enhance our AFVP Aviation Group product offerings. In this vital position, you will deliver technical assistance for our comprehensive suite of software solutions. Candidates should possess experience in dispatch, aviation operations, or hold a private pilot's license. You will collaborate with our technical support team, connecting with our global flight operations support and development teams to guarantee exceptional customer satisfaction.

Key Responsibilities

  • Provide North American (NAM) flight planning assistance with a focus on technical support, addressing inquiries related to various aircraft types, whether IFR or VFR, rotary or fixed wing.
  • Communicate product functionalities and report issues specifically concerning flight planning, filing, and routing through our agile toolset.
  • Utilize aviation-specific technical expertise to troubleshoot and deliver software support.
  • Collaborate with development teams to investigate and resolve support inquiries within our applications and online tools.
  • Engage with stakeholders across multiple business units in a corporate environment.
  • Take ownership of reported incidents and issues, maintaining clear communication and ensuring resolutions related to the APG, RocketRoute, and Seattle Avionics product lines.
  • Conduct initial assessments and prioritize reported concerns.
  • Perform additional duties as required.

Qualifications and Experience

  • Ability to engage with individuals at all levels within the aviation sector.
  • A minimum of five years of aviation experience, with a professional qualification, Dispatch or Private Pilot's License, or similar practical knowledge.
  • At least two to three years of experience in a technical service desk or systems support role.
  • Proficient in Office 365, including spreadsheets, with strong general IT skills.
  • Exceptional communication abilities and experience working across diverse cultures.
  • A strong aptitude for proactive analysis and problem-solving.
  • A customer-centric approach.

The ideal candidate is adept at discerning priorities, possesses situational awareness, and understands the chain of command while representing the interests of others. They are results-driven, know when to compromise, and are committed to raising standards and holding themselves and others accountable in a diverse international setting. Prepare for a dynamic work environment.

About Aircraft Performance Group

Aircraft Performance Group, LLC (APG) is a leading flight operations performance engineering firm established in 1999, specializing in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations sectors. We provide data for a wide range of aircraft, from regional turbo-prop to large cabin ultra-long-haul business jets. Our extensive database includes information on over 7000 airports worldwide, and we have expertise in digitizing Approved Flight Manuals for use in our performance programs, adhering to FAR, EASA, and CASA regulations. APG is headquartered in Castle Rock, Colorado.

About RocketRoute

RocketRoute, a subsidiary of APG, offers pilots a streamlined platform for essential support services, including online flight planning, concierge services, and access to an expanding aviation services marketplace. Our user-friendly digital portal simplifies flight planning for clients globally, serving private, business, airline, HEMS & SAR, education, and military sectors.

About Seattle Avionics

Seattle Avionics, also part of APG, delivers innovative pre-flight and in-flight user experiences through cloud-based solutions, offering direct access to flight planning, weather updates, fuel pricing, and document management for the general aviation market. Their FAA-certified and geo-referenced charts and flight data are widely utilized in leading avionics systems worldwide.

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