Aviation Operations Expert

2 weeks ago


Castle Rock, Colorado, United States Aircraft Performance Group, LLC Full time

Location

USA, Castle Rock, CO (Office only)

Position Overview

We are seeking a motivated and skilled Flight Operations Specialist to provide comprehensive support across the AFVP Aviation Group's product offerings. In this pivotal position, you will deliver technical assistance for our diverse range of software solutions. Candidates should possess experience in dispatch, aviation operations, or hold a private pilot's license. You will collaborate with our technical support team, engaging with our global flight operations support and development teams to ensure exceptional customer satisfaction.

Key Responsibilities

  • Provide North American (NAM) flight planning assistance with a focus on technical support, accommodating requests for various aircraft types, whether IFR or VFR, rotary or fixed wing.
  • Communicate product functionalities and document bug reports related to flight planning, filing, and routing requests through our agile management tools.
  • Utilize aviation-specific technical expertise to troubleshoot and offer software support.
  • Collaborate with development teams to investigate and resolve support inquiries within our applications and online tools.
  • Work in partnership with stakeholders across multiple business units in a corporate environment.
  • Manage reported incidents and issues, maintaining clear communication and ensuring resolutions for the APG, RocketRoute, and Seattle Avionics product lines.
  • Conduct initial assessments and prioritize reported concerns.
  • Perform additional tasks as required.

Qualifications and Experience

  • Ability to engage with individuals at all levels within the aviation sector.
  • A minimum of five years of aviation experience, including a professional qualification, Dispatch or Private Pilot's License, or equivalent practical knowledge.
  • At least two to three years of experience in a technical service desk or systems support capacity.
  • Proficient in Office 365 applications, including spreadsheets, with strong general IT skills.
  • Exceptional communication abilities and experience working across diverse cultures.
  • A proactive approach to analysis and problem-solving.
  • A strong customer-centric attitude.

The ideal candidate is capable of discerning critical details, possesses situational awareness, and understands the importance of representing others effectively. They are results-driven, know when to adapt, and maintain a commitment to excellence in a diverse international context. Be prepared for the unexpected in this role.

About Aircraft Performance Group

Aircraft Performance Group, LLC (APG) is a flight operations performance engineering firm, established in 1999, specializing in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations sectors. We provide data for a wide range of aircraft, from regional airline turbo-props to large cabin ultra-long haul business jets. Our extensive database includes information on over 7000 airports worldwide, and we have experience in digitizing Approved Flight Manuals for use within our performance programs, adhering to FAR, EASA, and CASA regulations.



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