Head of Business Systems

2 weeks ago

Bellevue, Washington, United States Icertis Full time

About Icertis: Icertis stands at the forefront of technology and innovation in contract lifecycle management (CLM). Our AI-driven platform, Icertis Contract Intelligence (ICI), transforms contracts from mere documents into strategic assets by structuring and linking essential contract data that governs organizational operations. Renowned brands and pioneering companies rely on Icertis to unlock the full potential of their extensive contract portfolios, collectively valued at over $1 trillion, across more than 40 languages and 93 countries.

Our Mission: At Icertis, we are dedicated to being the premier contract intelligence platform globally. Our commitment is rooted in our FORTE values—Fairness, Openness, Respect, Teamwork, and Execution—which guide our interactions with employees, clients, partners, and stakeholders. We believe that the journey to becoming the leading contract intelligence platform is as significant as the destination itself.

Key Responsibilities:

  • Lead the Business Systems function on strategic projects and system implementations, overseeing the complete solution design and development process from conception to deployment.
  • Collaborate closely with team members, leadership, and product owners to ensure effective product delivery while continuously evaluating and refining the delivery team structure in alignment with organizational goals.
  • Establish strong partnerships with internal business stakeholders and adjacent technology teams, including Quality Assurance, User Experience, Program Management, and Enterprise Architecture.
  • Assist in the creation of training materials, business process documentation, and standard operating procedures (SOPs), and support the delivery of training to relevant personnel.
  • Provide hands-on support during the post-implementation phase, addressing issues and ensuring smooth operations.
  • Facilitate decision-making across cross-functional teams in both technical and operational domains, ensuring that trade-offs are understood and mitigated as necessary.
  • Possess a working knowledge of business processes such as lead to quote, order to cash, record to report, procure to pay, and sales commissions.
  • Act as the Enterprise Architect for business systems, including but not limited to Netsuite, Salesforce, SAP Ariba, Coupa, Concur, Avalara, FloQast, Anaplan, Celigo, Dell Boomi, and Xactly.
  • Willingness to travel 10-20% of the year, with the possibility of telecommuting.

Qualifications:

  • A Bachelor’s degree in Electrical Engineering or a related field, with a minimum of 6 years of experience in the role or a similar position. A suitable combination of education, training, or experience will also be considered.
  • Experience in configuring enterprise software systems, including Netsuite, Salesforce, Coupa, Concur, Avalara, FloQast, Anaplan, Celigo, Dell Boomi, and Xactly.
  • Proven skills in people management, project management, customer relationship management, and working in a global environment, alongside strong analytical capabilities.

Compensation: The annual salary for this position is $229,986.

Equal Opportunity: Icertis is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status, in accordance with applicable laws.

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