Team Operations Supervisor

2 weeks ago


Little Ferry, New Jersey, United States Chick-fil-A Howland Full time

Position Overview:

This role is for a Team Operations Supervisor with a schedule that includes either morning or evening shifts, five days a week.

Join Our Team: At Chick-fil-A Howland, we are looking for individuals who are passionate about providing exceptional service and hospitality. Our team embodies positivity and a strong work ethic, while embracing the vision and cultural values of our establishment.

Role Responsibilities:

  • Oversee daily operations and ensure a seamless workflow during shifts.
  • Support team members in achieving service and revenue objectives through effective communication and coaching.
  • Maintain a positive work environment that fosters growth and operational excellence.
  • Collaborate closely with the management team to monitor performance and address any operational challenges.

Qualifications:

  • Experience in a leadership role within a customer service or production setting.
  • Ability to thrive in a fast-paced environment while working collaboratively with a team.
  • Basic proficiency in computer skills.

Key Duties:

  • Comprehend all essential roles within both front and back of house operations.
  • Meet the physical demands of the position, including standing for extended periods and lifting items as needed.
  • Exhibit thorough knowledge of the brand and menu offerings.
  • Adhere to sanitation and safety protocols.
  • Maintain consistent attendance and punctuality.
  • Follow operational policies and procedures diligently.
  • Foster respectful relationships with all team members, providing constructive feedback and direction.
  • Act as a resource for ongoing hospitality and service support.
  • Work with leadership to ensure adequate staffing levels for daily operations.
  • Serve as an effective coach and communicator, building a strong team dynamic.
  • Drive strategic business results through focused actions on monthly and quarterly objectives.
  • Manage facility-related responsibilities as assigned.

Required Skills:

  • Self-motivated with a commitment to personal and professional growth.
  • Ability to multitask effectively while maintaining efficiency and thoroughness.
  • Team-oriented with a dependable and adaptable nature.
  • Positive attitude and willingness to assist in various roles as needed.
  • Strong communication skills with both guests and team members.
  • Customer service-focused mindset that aligns with the restaurant's vision and values.

Benefits for Leadership Team:

  • Regular days off to promote work-life balance.
  • Opportunities for personal and professional development.
  • Access to leadership programs and career advancement paths.
  • Paid time off and vacation benefits.
  • Scholarship opportunities for further education.
  • Complimentary meals during shifts.
  • Uniform allowance provided.
  • Competitive starting salary based on experience.


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