Club Operations Supervisor

2 weeks ago


Little Ferry, New Jersey, United States Genesis Health Clubs Full time

Position:
Club Operations Supervisor

Reports to:
Club Manager

Employee Type:
Full Time

Job Overview:


This role is essential for overseeing the daily functions of the Front Desk and Kids Club, which includes responsibilities such as recruitment, training, scheduling, and management of new team members.

The position entails managing guest check-ins, ensuring member satisfaction, maintaining member records, and delivering exceptional customer service.


Key Responsibilities:
Ensure timely follow-ups with members to maintain account status

Implement procedures as outlined in operational manuals

Support the Club Manager in various operational tasks

Handle daily financial transactions and deposits

Manage inventory of office supplies

Oversee stock levels and product orders

Participate in all staff meetings and club events

Foster professional relationships with members and colleagues

Complete all necessary documentation (daily reports, checklists, etc.) promptly

Maintain a clean and organized front desk area

Respond effectively to emergency situations

Drive sales through retail offerings (supplements, apparel, etc.)

Expectations:
Exhibit a professional demeanor while representing Genesis Health Clubs

Contribute to the development of strategies that align with club objectives

Encourage a collaborative atmosphere among staff and departments

Address common inquiries or concerns from members

Engage in social activities within the club

Participate in group fitness classes and maintain an active lifestyle

Job Requirements:
Availability for weekend, evening, and holiday shifts

Ability to collaborate effectively with team members

Experience with cash handling and credit transactions

1-2 years of experience in a customer service role

Physical Demands:
Capability to stand for extended periods

Ability to lift items weighing up to 45 pounds

Effective communication skills with guests and team members, including reading, writing, and speaking

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