Club Operations Supervisor
2 weeks ago
Position:
Club Operations Supervisor
Reports to:
Club Manager
Employee Type:
Full Time
Job Overview:
This role is essential for overseeing the daily functions of the Front Desk and Kids Club, which includes responsibilities such as recruitment, training, scheduling, and management of new team members.
The position entails managing guest check-ins, ensuring member satisfaction, maintaining member records, and delivering exceptional customer service.
Key Responsibilities:
Ensure timely follow-ups with members to maintain account status
Implement procedures as outlined in operational manuals
Support the Club Manager in various operational tasks
Handle daily financial transactions and deposits
Manage inventory of office supplies
Oversee stock levels and product orders
Participate in all staff meetings and club events
Foster professional relationships with members and colleagues
Complete all necessary documentation (daily reports, checklists, etc.) promptly
Maintain a clean and organized front desk area
Respond effectively to emergency situations
Drive sales through retail offerings (supplements, apparel, etc.)
Expectations:
Exhibit a professional demeanor while representing Genesis Health Clubs
Contribute to the development of strategies that align with club objectives
Encourage a collaborative atmosphere among staff and departments
Address common inquiries or concerns from members
Engage in social activities within the club
Participate in group fitness classes and maintain an active lifestyle
Job Requirements:
Availability for weekend, evening, and holiday shifts
Ability to collaborate effectively with team members
Experience with cash handling and credit transactions
1-2 years of experience in a customer service role
Physical Demands:
Capability to stand for extended periods
Ability to lift items weighing up to 45 pounds
Effective communication skills with guests and team members, including reading, writing, and speaking
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