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Healthcare Operations Leader

2 months ago

Little Ferry, New Jersey, United States Datavant Full time

About Datavant: Datavant is a pioneering data logistics firm in the healthcare sector, dedicated to enabling organizations to securely transfer and connect data. Our extensive network encompasses thousands of organizations, including over 70,000 hospitals and clinics, 70% of the top 100 health systems, and an ecosystem of more than 500 real-world data partners.

Join Our Team: By becoming a part of Datavant, you will join a highly collaborative, remote-first team committed to driving transformative change in healthcare. We prioritize three core traits in our hires: intelligence, kindness, and a results-oriented mindset. We believe in nurturing our employees and seek high-potential, humble individuals who can grow alongside our company.

Position Overview: This role is crucial within our leadership team, contributing to the establishment and execution of global strategic plans in partnership with clients. You will provide direction, leadership, and management to your team, ensuring operational excellence that translates into quality customer service, high satisfaction rates, and a motivated workforce.

Key Responsibilities:

  • Leadership: Proactively address customer concerns and escalate issues as necessary.
  • Financial Acumen: Understand key financial metrics impacting business performance and utilize this knowledge to manage operations effectively.
  • Staff Management: Recruit, hire, and train qualified personnel, ensuring they are well-oriented and assessed for competence annually.
  • Performance Management: Conduct timely and meaningful performance reviews, implementing progressive disciplinary actions fairly and consistently.
  • Operational Oversight: Manage day-to-day operations across various locations, standardizing processes with cross-functional teams.
  • Technology Utilization: Maintain a comprehensive understanding of workflow and effectively utilize company technology at all assigned locations.
  • Training: Ensure staff are well-trained on new product lines and operational procedures.
  • Customer Service Excellence: Foster a service-oriented environment focused on customer satisfaction and quality improvement.
  • Confidentiality: Uphold security and confidentiality regulations regarding medical records.

Qualifications:

  • High School Diploma or GED required.
  • Must be at least 18 years old.
  • Demonstrated leadership capabilities with a track record of achieving results.
  • Exceptional organizational skills with the ability to manage multiple priorities.
  • Strong problem-solving skills at both strategic and operational levels.
  • Excellent communication skills, both written and verbal.
  • Proficient in Microsoft Office and capable of learning new software platforms.
  • Willingness to travel as needed.

Preferred Qualifications:

  • Four-year degree in business or a related field.
  • Relevant certifications (e.g., RHIT or RHIA).
  • Two years of experience in ROI or Operational Management.
  • Knowledge of ROI and HIM Services.
  • Typing proficiency (50 wpm).

Diversity Commitment: We are dedicated to building a diverse team that fosters a high-performance culture where all members belong and thrive. Datavant is an Equal Employment Opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Compensation Philosophy: Our approach to compensation is to remain externally competitive and internally equitable. Salary ranges for this position are based on industry benchmarks and best practices.

Culture of Growth: We cultivate a high-growth, high-autonomy environment where contributions are valued, and personal development is driven by expanding impact.