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Restaurant Operations Supervisor

2 months ago

Little Ferry, New Jersey, United States McAlister's Full time

Key Contribution: The Restaurant Operations Supervisor plays a vital role in the success of McAlister's by overseeing and managing restaurant activities to guarantee an exceptional guest experience and enhance profitability. This position is responsible for directing the restaurant's operations, achieving sales and profit targets, and upholding the highest standards of food quality, service, cleanliness, safety, and sanitation by leading and mentoring team members.

Reporting Relationship: The Restaurant Operations Supervisor reports directly to the General Manager.

Essential Functions:

Ensure a High-Quality Operation:

  • Deliver a positive atmosphere for team members, managers, and guests.
  • Guarantee prompt and friendly service in line with McAlister's standards.
  • Ensure consistent production of high-quality food.
  • Oversee team performance and activities on a shift-by-shift basis.
  • Enhance guest satisfaction through a proactive presence and timely service.
  • Maintain an inviting ambiance through appropriate music and lighting.
  • Foster positive guest relations and address concerns professionally.
  • Build relationships with local authorities to manage regulatory issues.
  • Assist in developing and implementing sales and marketing strategies.
  • Ensure compliance with health and safety regulations in all areas.

Maintain Controls:

  • Collaborate with the General Manager to review financial performance and manage budgets effectively.
  • Monitor inventory to minimize waste and theft.
  • Conduct regular checks to ensure product quality standards are met.
  • Maintain adequate inventory levels to meet guest needs without excess.
  • Complete daily administrative tasks promptly.
  • Adhere to cash control policies and ensure compliance among team members.

Manage Team Members:

  • Recruit, train, and evaluate team members effectively.
  • Build respectful relationships with all staff.
  • Address team member concerns to minimize turnover.
  • Implement recognition programs for outstanding contributions.
  • Conduct timely performance reviews and provide constructive feedback.

Advocate a Team Environment:

  • Encourage high morale and motivation among staff.
  • Facilitate team meetings to discuss operations and training.
  • Maintain open communication with other managers.
  • Address team conflicts professionally to promote unity.

Manage Personal Development:

  • Exhibit effective leadership and organizational skills.
  • Set personal goals for professional growth.
  • Maintain a positive and professional demeanor.

Qualifications:

  • Professional communication skills, both oral and written.
  • Strong organizational and time management abilities.
  • Ability to work effectively under pressure and solve problems.
  • Flexibility to adapt to changing needs.
  • Experience in a high-volume restaurant setting is preferred.

Physical Requirements:

  • Ability to work in a fast-paced and physically demanding environment.
  • Willingness to work long hours as needed.
  • Must be able to stand for extended periods and lift heavy loads.