Phlebotomy and Customer Service Specialist

1 month ago


Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled Phlebotomy and Customer Service Specialist to join our team at the Downtown Pavilion Lab. This part-time evening shift position requires strong clinical skills, excellent communication abilities, and a commitment to providing exceptional patient care.

Key Responsibilities
  • Perform venipuncture and capillary specimen collection in an ambulatory setting
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols
  • Document all stages of specimen collection in required computer systems
  • Complete cleaning tasks utilizing regulatory standards
  • Perform maintenance and/or inventory of equipment and supplies according to unit/department standards
  • Provide complete and accurate patient registration, including walk-in, check-in, and scheduled appointments
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services
  • Verify patient, guarantor, coverage, and hospital account information
  • Perform required referral/authorization processes and enter orders for applicable tests
Requirements
  • High school diploma or equivalent
  • Completion of educational requirements and training
  • CPR Certification (American Heart Association Basic Life Support)
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
  • One year of experience with basic keyboarding, personal computer use, and other office setting equipment
Preferred Qualifications
  • Previous phlebotomy or registration experience
  • One year of Epic (or equivalent Electronic Medical Record) experience
Benefits

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, and paid holidays. We are an equal opportunity employer committed to hiring a diverse workforce.



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