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Technical Support Engineer for Air Traffic Systems

2 months ago


New York, New York, United States Federal Aviation Administration Full time
Position Overview
The Technical Support Engineer plays a crucial role in delivering advanced engineering assistance for an air traffic messaging service system.

Key Responsibilities
1. **Procedure Development**: Formulates and establishes protocols for the upkeep of the air traffic messaging service system.
2. **Testing Framework**: Creates comprehensive testing strategies and procedures, including user acceptance, regression, and system evaluations.
3. **Monitoring and Analysis**: Oversees the development and testing phases of the air traffic messaging service system, ensuring all requirements are thoroughly documented and analyzed to meet objectives.
4. **Engineering Support**: Engages in activities that bolster second-level engineering processes, including NAS field support, software enhancements, configuration management, and periodic database updates.

Technical Assistance
Provides expert technical support to NAS facilities, aiding personnel in restoring operational capabilities through remote or on-site assistance.

Problem Resolution
Analyzes issues and implements strategies to restore systems to operational status, verifying modifications as necessary.

Coordination and Communication
Facilitates collaboration regarding NAS outages or service interruptions, while also supporting administrative functions related to restoration efforts.

Stakeholder Engagement
Conducts status meetings with system stakeholders and international telecommunication services to ensure effective communication and project alignment.

Engineering Studies
Performs in-depth engineering studies to assess enhancements, operational challenges, and feasibility analyses for modifications.

Documentation and Compliance
Maintains technical manuals, maintenance guides, and user documentation to provide clear technical direction and support.

Qualifications
To qualify for this role, candidates must demonstrate specialized experience in providing second-level support for complex technical systems, such as the National Airspace System or equivalent.

Additional Information
This position may be subject to a background investigation and a probationary period may be required. The Federal Aviation Administration values a diverse workforce and is committed to fostering an inclusive environment.